Eudorah

Eudorah Barth-obi
Kyiv 01001
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Result-driven sales manager with at least 7 years of experience and a track record of exceeding sales
targets and increase revenue.
Proven ability to work with and in sales teams to achieve goals.
Maintain a thorough awareness of the sales cycle and a constant focus on client satisfaction at all times.
Experienced ‘fearless’ cold-caller who is also a skilled presenter, negotiator, and closer

Work Experience

Customer Retention Manager
at Apex crypt-Київ, Київ
August 2020 to Present
• Performed all duties diligently to ensure complete satisfaction and customer retention.
• Used active listening skill to identify customers challenges and provide solutions that met their needs.
• Addressed all customers inquiries including upselling of services and technical support.
• Developed and managed sales of new accounts.
• Addressed and resolved customer product complaints emphatically and professionally .
• Defused volatile customer situation calmly and courteously.
• Managed customer calls effectively and efficiently.

Customer on Boarding and Retention Manager
at binary online-Київ, Київ
January 2017 to August 2020
• Retained customers through utilization of sales tools and techniques.
• Logged all calls and communication with customers into CRM.
• Addressed customer needs and outlined how continued membership will fulfill those needs.
• Adhered to previously approved script during calls.
• Increase revenue through upselling and telephone services to existing customers.
• Solicited sales of new and additional services within existing customer base.

Education

Bachelors in Business Economics
Taras Shevchenko National University of Kyiv - Київ, Київ
September 2018 to June 2022
Skills
• Lead development for potential customers
• Marketing and sales
• Customer retention
• closing strategies
• Effective time management
• presentation and proposal
• Sales team supervision
• Ability to work under pressure
• computer skills
• communication skills.

Languages

• English - Native