Maksym

Maksym Khvesyk
Lutsk/Lublin [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)
OBJECTIVE
Seeking a challenging role to utilize my technical education and sales experience in managing client
relationships, presenting company products, and ensuring successful completion of sales. Eager to
contribute towards the growth of the organization while pursuing professional development.

EDUCATION
Lesya Ukrainka Volyn National University Ukraine, Lutsk
06/2021
Bachelor’s Degree: Computer Science / Cyber Security

WORK EXPERIENCE
Alpha One Transportation 02/2023 to 03/2023
Ukraine, Kyiv
Sales Manager
• Leveraged proficiency in Microsoft Office and Google Docs for efficient management of corporate
clients' transportation solutions.
• Successfully renegotiated contracts leading to an increase in company revenue by 15%.
• Demonstrated responsibility and punctuality through effective use of BATS CRM for managing
customer communications.

Protonix LTD 02/2023 to Current
Ukraine, Kyiv
Technical Support Representative
• Provided exceptional remote technical support resolving complex hardware/software issues with
an impressive first-call resolution rate of 85%.
• Enhanced customer satisfaction scores by providing accurate troubleshooting coupled with
empathetic customer service.
• Utilized ticketing systems effectively reducing response times by up to 30%.
P4P Marketing 09/2022 to 01/2023
Ukraine, Lutsk
VIP Manager
• Managed high-value client portfolios resulting in a significant increase in sales through
personalized support and targeted promotions.
• Collaborated closely with marketing teams developing strategies that attracted new high-potential
clients.
Alpha Marketing Global 09/2021 to 09/2022
Ukraine, Lutsk
System Administrator
• Led integration efforts for a new backup system improving data security significantly while
protecting sensitive information.
• Streamlined hardware/software updates reducing downtime considerably enhancing overall
productivity.
SupportLab 02/2020 to 09/2021
Ukraine, Lutsk
Customer Service Representative
• Managed over 10, 000 client requests achieving a high customer satisfaction rate.
• Demonstrated expertise in handling IP telephony and CRM systems providing fast and reliable
customer support even under pressure.

FC Volyn Lutsk 02/2019 to 08/2020
Ukraine, Lutsk
System Administrator
• Improved data processing and analysis contributing towards informed decision-making on player
performance leading to an improvement in match strategy.

SKILLS
Product Troubleshooting System Administration Remote Technical Support
Data Recovery & Backup Systems TCP/IP and Networking
CRM Systems (ZOHO, OMNIDESK, ZENDESK) Customer Service Excellence
Cybersecurity & Virus Protection Team Training and Development
Analytical Reporting

LANGUAGES
English Ukrainian Russian