Julia

Julia Turovych
Logistics Coordinator

Details Profile
Address Dynamic and dedicated Senior Account Representative with 8 years of progressive
Odessa experience in logistics and customer service. Proven track record in expedited shipping
Ukraine coordination, load management, and customer communication. Skilled in problem resolution
and team leadership, fostering continuous improvement and ensuring timely delivery of
Phone goods. Experienced in customer relationship management, freight operations, and carrier
[открыть контакты](см. выше в блоке «контактная информация») negotiations. Adept at issue resolution and team leadership, with a strong focus on
operational excellence. Eager to bring exceptional customer service, strong communication,
Email and time management skills to a Customer Service Representative role, delivering top-notch
[открыть контакты](см. выше в блоке «контактная информация») support and building lasting client relationships.

Links Employment History
Linkedin Senior Expedite Account Rep/Logistics Coordinator, Millhouse Logistics
Inc
Oct 2020 — Present Odessa

Skills • Expedited Shipping Coordination: Manage and coordinate expedited shipments using
straight trucks and sprinter vans to ensure timely delivery of goods
Ability to Multitask • Customer Communication: Build and maintain relationships with clients, addressing
their needs and ensuring that their expedited shipping requirements are met
Ability to Work Under efficiently.
Pressure • Load Management: Oversee the scheduling and dispatching of straight trucks and
sprinter vans for expedited deliveries, ensuring optimal routing and timely pickups,
providing rates to customers, looking for the trucks to cover the shipment and cover
Customer Service
full circle of expedite shipments until delivered
• Problem Resolution: Act as the primary point of contact for resolving any issues that
Communication arise during the shipping process, such as delays, damages, or discrepancies.
• Team Leadership and Training: Mentor, train, and provide guidance to junior
Time Management representatives and operational staff, fostering an environment of continuous
improvement.

Problem-Solving

Senior Truckload CSR, Millhouse Logistics Inc
Logistics Management Jun 2019 — Oct 2020 Odessa

• Customer Relationship Management: Build and maintain strong relationships with
key customers, understanding their logistics needs and providing tailored solutions,
providing dry van rates, looking for carrier to run freight , covering full circle of
Languages
truckload shipments until delivered
• Freight Operations Management: Oversee and manage truckload operations, ensuring
English
efficient and timely transportation of goods while minimizing costs.
• Carrier Negotiations: Negotiate rates and contracts with trucking companies and
carriers to secure competitive pricing and service quality.
Ukrainian • Issue Resolution: Serve as the escalation point for resolving operational issues, service
disruptions, and customer complaints related to truckload services.
• Team Leadership: Mentor and train junior team members, providing guidance on best
practices and operational procedures in truckload logistics.

Carrier Service Representative , Millhouse Logistics Inc
Jul 2017 — Jun 2019 Odessa

• Order Tracking: Monitor and track shipments from origin to destination, ensuring
timely arrivals and smooth logistics processes using Sylectus , check calls and tracking
apps
• Data Entry and Management: Input and maintain accurate shipment data in tracking
systems or databases, updating records as necessary.
• Problem Solving: Identify and resolve issues related to delays, damages, or
discrepancies in shipments, coordinating with relevant parties to find solutions.
• Coordination with Carriers: Work closely with transportation providers to schedule
pickups and deliveries, ensuring alignment with operational schedules.
• Documentation: Prepare and manage all necessary shipping documents, including bills
of lading, invoices, and customs paperwork where applicable.
• Customer Service: Provide exceptional service to clients, addressing concerns or
complaints swiftly and effectively.

Sales Rep Assistant , Delta Logistics, LLC
Apr 2016 — Jun 2017 Mykolaiv

• Assist customers with inquiries, resolve issues and complaints, and process orders
• Maintain a friendly and professional demeanor while handling high-volume customer
interactions.
• Utilize effective time management skills to prioritize tasks, meet deadlines and
customer needs in a fast-paced environment.
• Demonstrate strong communication skills to effectively convey information and
resolve conflicts.
• Proficient in Microsoft Office applications and able to work well under pressure

Education

Mykolaiv National Sukhomlinskiy Univercity , Master
Sep 2009 — Jun 2016