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Опыт работы

Application Support Engineer

с 03.2024 по 12.2025 (1 год 10 месяцев)
Patrianna, Дистанційно (IT)

• Act as the primary technical point of contact for a key B2B client
• Perform technical investigation and root cause analysis of production issues, focusing on backend behavior using SQL queries and logging (Kibana)
• Respond to and coordinate production incidents, working closely with Developers, QA, and DevOps teams to ensure timely resolution
• Own the full lifecycle of client technical requests, from investigation and troubleshooting to coordination of fixes and follow-ups
• Support cloud-based environments, including basic hands-on usage of AWS EC2 instances for access verification and troubleshooting

Senior Technical Support Engineer / Team Leader

с 03.2020 по 03.2024 (4 года)
Namecheap, Дистанційно (IT)

• Supported and troubleshot a managed cloud hosting platform built on Docker containers orchestrated by Kubernetes, serving thousands of production websites
• Worked with an NGINX-based traffic and caching stack (Varnish, OPcache, Redis), supporting application performance.
• Performed container-level and application-level troubleshooting using Kubernetes pods, Docker containers, SSH, and CLI tools (including kubectl)
• Investigated production incidents using logging and monitoring systems (Kibana, Grafana); worked with database clusters using SQL queries for data validation
• Led a 15-member technical support team, providing mentorship and performance feedback; managed escalations and real-time incident resolution in collaboration with DevOps and Product teams

Technical Support Engineer

с 09.2019 по 11.2020 (1 год 3 месяца)
Namecheap, Дистанційно (IT)

• Provided technical support for Linux-based web environments, troubleshooting frontend and backend issues across web applications and CMS platforms
• Performed Linux-level diagnostics via SSH, including service checks, networking troubleshooting (TCP/IP, DNS, SSL), and API-related issue investigation
• Analyzed application and infrastructure logs using Elasticsearch and Kibana to identify root causes of production issues
• Worked with web servers (NGINX), containerized environments (Docker), and databases (MySQL, PostgreSQL), using SQL queries for issue investigation
• Collaborated closely with Development and DevOps teams during incident resolution and production troubleshooting

Образование

Lviv

Computer science
Высшее, с 2018 по 2022 (4 года)

Знания и навыки

• Docker
• Git
• BASH
• MySQL
• Python
• SQL
• AWS
• Kubernetes
• Nginx

Знание языков

Английский — выше среднего