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Опыт работы

Business Analyst & IT Operations Lead

с 01.2020 по наст. время (6 лет)

• Owned performance analytics for 3 hospitality businesses, including dashboards and detailed sales/marketing reports.

• Used data insights to optimize underperforming menu items, resulting in an increase in profit margins.

• Partnered with marketing to analyze campaign data and improve repeat customer rate.

• Directed IT operations across 3 locations (POS, procurement, budgeting),
leading to a 50% faster order processing time.

• Developed staff training modules for tech adoption, reducing support
tickets by 30%.

Planning and Analytics Manager

с 03.2017 по 12.2019 (2 года 10 месяцев)
Mykhailov's Team, Мукачево (Готельно-ресторанний бізнес)

• Built forecasting models that reduced resource waste by during
seasonal peaks.

• Collaborated with cross-functional teams to integrate data into decisionmaking and improve reporting structure.

• Conducted regular ROI analysis for promotional activities.

Reservations/Sales Manager

с 06.2013 по 08.2016 (3 года 3 месяца)
Hotel "Belle Royalle", Мукачево (Готельно-ресторанний бізнес)

• Increased occupancy year-over-year through proactive B2B,
B2C outreach and pricing analysis.

• Developed and maintained forecasting and reporting tools for daily
operations.

• Resolved customer issues with a 95% satisfaction rate.

Leading Specialist at theDepartment of Scholarly Study of European Integration Problems

с 09.2009 по 09.2012 (3 года)
Transcarpathian State University, Ужгород (Освіта, наука)

• Conducted research and published 8 academic papers on crossborder cooperation and EU integration.

• Participated in international conferences; translated English–
Ukrainian publications.

Образование

Transcarpathian State University

International Relations and Affairs, Ужгород
Высшее, с 2006 по 2011 (5 лет)

Master's Degree
Graduated with Honours

Дополнительное образование и сертификаты

CEFR C1 in EnglishScore Core skills test

2022

Udemy, The Complete SQL Bootcamp: Google From Zero to Hero

2025, есть сертификат

Знания и навыки

• Adobe
• Adobe Photoshop
• CorelDRAW
• Drawing
• MS Office
• Windows
• MS Excel
• Користувач 1С
• Написання ТЗ
• Оптимізація бізнес-процесів
• MS Power BI
• Постановка задач
• Управління ІТ-проєктами
• SQL
• PostgreSQL
• Technical support for users
• Користувач BAS ERP
• User Bitrix24
• Bitrix24 settings
• SERVIO
• IikoOffice
• IikoFront
• Syrve
• Trello
• Optimization of business processes
• Google My Business
• Facebook Business Manager

Знание языков

• Украинский — свободно
• Английский — продвинутый
• Чешский — начинающий
• Словацкий — начинающий

Дополнительная информация

With over two decades of comprehensive experience, I am deeply rooted in the Customer Service, Hospitality, and IT sectors. My journey has been marked by strategic roles spanning from Scholarly Studies on European Integration to Hospitality & Restaurant Management, culminating in a present role focused on Business Analytics and IT for restaurants. Here are the key highlights:

🔹 Management & Leadership: 9+ years in leadership roles, successfully overseeing multiple departments, from Customer Service to IT.

🔹 Customer-centric Approach: Expertise in handling complaints, inquiries, and optimizing the customer experience through data-driven strategies.

🔹 Sales Acumen: 3+ years in B2B & B2C sales (Hospitality Industry). Played instrumental roles in boosting hotel occupancy and devising revenue-maximization strategies.

🔹 Technological Leadership: Managed the IT operations across a group of restaurants, driving significant enhancements in service speed, operational efficiency, and customer experience.

🔹 Linguistic Proficiency: Advanced in English, fluent in Russian, native Ukrainian with basic knowledge of Czech.

🔹 Academic Excellence: Hold a Master’s Degree in International Relations from Transcarpathian State University.

I firmly believe that learning and self-improvement are the engines of excellence. As I continue my professional voyage, I seek opportunities that allow me to fuse my multifaceted experiences, skills, and commitment to drive impactful results.