Контактная информация

Соискатель указал телефон, эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3591025

Опыт работы

Customer Support Agent, Team Leader and Compliance Specialist

с 03.2018 по 12.2019 (1 год 9 месяцев)
CEX.IO, Київ (IT)

as General Support Agent

Provide prompt, courteous and effective omni-channel customer support (emails, live chat, and calls)

Seek resolutions to customers' queries and issues whilst actively striving to achieve a "one correct answer" across all channels

Follow our customer service standards, communication policies and procedures

Communicate relevant information on a timely basis to the Team Lead and escalate issues or complex delivery items when required



As a General Support Team Leader:

Provide prompt, courteous and effective omni-channel customer support (emails, chats, calls) Constantly check flow of requests and meet SLA policy.

Monitor the queues volumes during each shift, assign tasks to the agents and prevent backlogs.

Regularly check quality of support service provided by agents.

Control discipline of a team. Handle major incidents and the most complicated requests that cannot be resolved by agents.

Keep abreast of new company products and services, update a team.

To provide assistance to the Team by performing the tasks with them.

To help with training and development both within the team and within the own department.



As a Compliance Support Specialist:

Provide support on a variety of complex regulations while monitoring policies, procedures.

Monitors departmental policies and procedures and reviews all marketing materials for adherence to compliance regulations.

Performing the due diligence on new Clients, requesting information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients

Periodically evaluate existing Clients according to established policies and procedures

Periodical review of documents records as to the completeness, including verifying that due diligence has been performed

Process entries to open/close clients' account on our KYC / AML and database

Communicate effectively and efficiently with relevant internal and external parties to obtain documents;

Perform further investigation on identified suspicious client and client's transactions and report to management.

Образование

Киевский Национальный торгово-экономический университет

Туризм, факультет отельно-ресторанного и туристического бизнеса 2017, Київ
Высшее, с 2013 по 2017 (3 года 10 месяцев)

Знание языков

• Английский — выше среднего
• Украинский — свободно
• Русский — свободно
• Немецкий — начинающий
• Французский — начинающий

Дополнительная информация

RESUME
Personal Information:
First and Last Name:
Vu Mi Khan
Home Address:
1 Dniprovska naberezna srt. Ap.34
Kyiv 02152, Ukraine
cell phone [открыть контакты](см. выше в блоке «контактная информация»)

E-mail address:
[открыть контакты](см. выше в блоке «контактная информация»)

Skype ID:
hanh.vu100

Date of birth:
April, 1st 1995

Nationality:
Vietnamese

Education and Social Activity:
2012 – till present
Student, 3rd year of study
Kyiv National University of Trade and Economics
Faculty of Tourism Hotel and Restaurant Business
Expected Graduation Date: June 2017
June –August 2013
Participant of the European Summer University on the topic “Innovation and Business Intelligence”
2002 – 2012
Student, Secondary school № 89, Kyiv, Ukraine
Social activity:
Organization and carrying out of concerts at the university;
Participation in the students’ conferences on different topics
Work experience:
Position and Company name: Waitress at Bluegr-Minos Beach art hotel - Assistant waiter (restaurant)

Location: Agios Nikolaos, Greece
Dates of employment: 01/05/2015 – 30/10/2015

Tasks/Responsibilities: Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
Prepare and serve a variety of beverages such as coffee, tea, and soft drinks.
Vacuum dining area and sweep and mop kitchen floor.
Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Assist with preparing and serving food and beverages.

Position and Company name: Ikos resort – waiter (pool bar)

Location: Nea Moudania, Greece
Dates of employment: 01/05/2014 – 30/10/2014

Tasks/Responsibilities: Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
Fill beverage or ice dispensers.
Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
Serve ice water, coffee, rolls, or butter to patrons.
Serve food to customers when waiters or waitresses need assistance.
Wash glasses or other serving equipment at bars.
Slice and pit fruit used to garnish drinks.
Mix and prepare flavors for mixed drinks.
Stock refrigerating units with wines or bottled beer or replace empty beer kegs.
Position and Company name: Kyivgaz
Location: Kyiv, Ukraine Dates of employment:
09/11/2014 – 19/04/2015
Tasks/Responsibilities: Greeting guests, take orders, serve drinks, snacks and food

Position and Company name: CVS Pharmacy
Location: USA DE, Bethany Beach
Dates of employment:
05/11/2016 – 09/09/2016
Greet, serve the customers, offer help, stock the items to the shelfs

Hobbies and interests:
Travelling, music, swimming, reading, photograph.
Skills/Qualifications:
English level:
English – upper-intermediate or advanced

Computer Skills:
MS Word, MS Excel, Internet Explorer, Outlook Express, PowerPoint etc.
Do you have international driving license? Yes
Personal qualities:
Confident, Hardworking, Dedicated and sincere well versed, open to new ventures and ideas, good communication skills.

Why I would make a good employee for this job:
Because I am: positive and hardworking seeking a position as a sales manager. Exceptional customer service skills.
Friendly and enthusiastic with experience in customer service in the hotels. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor all the time.