Резюме от 15 октября 2018

Somyk Iryna

Customer Support Representative, 17 000 грн

Полная занятость.

Возраст:
21 год
Город:
Киев

Контактная информация

Соискатель указал телефон и эл. почту.

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Опыт работы

Customer Support Representative

с 06.2018 по наст. время (6 месяцев)
Data-tech Pro, Киев (Trading online)

-work on behalf of the online trading platform;
-respond promptly to customer inquiries via phone, mail or chat;
-monitor and process withdrawal requests;
-check customers' documents and keep track of missing items;
-help the newbies out in taking inbound calls and solving complex issues

Customer Support Representative

с 03.2018 по 06.2018 (3 месяца)
Support Your App, Киев (IT)

- cryptocurrency project;
- resolve basic to complex support issues for customer inquiries received via emails;
- maintain a friendly manner and calm when handling complaints;
- ensure customers' satisfaction.

Guide and Administrative Assistant

с 09.2017 по 02.2018 (5 месяцев)
Adventure Tours in Ukraine, Киев (Inbound Tourism)

I worked as a guide and an administrative assistant for the company that is engaged in extreme
and military tourism.
- provide direct secretarial assistance to CEO;
- manage flow of office work by answering phones and replying to emails;
- manage Facebook and Instagram profiles;
- create content for the website and brochures;
- pre-sales and cross-sales;
- schedule bookings and make follow-up calls;
- manage meals and transportation related to the tour;
- handle emergency situations;
- manage sudden changes or modifications to the tour;
- ensure customers' satisfaction;

Receptionist

с 10.2016 по 02.2017 (4 месяца)
Oselya Hotel, Киев (Hotels)

I alternated 8-hours day-shifts in the hostel and 24-hours shifts in the hotel as I reconciled two jobs.
During this period, I've learned how to stand high workloads without losing intensity despite stress and tiredness.
- register hotel guests, make reservations;
- process guests' check ins and outs;
- answer calls, emails and in-person queries related to hotel services;
- prepare and complete room and restaurant bills;
- handle payments through cash and credit cards;
- superintend the housekeeper work;
- deal with complaints and problems.

Host and Event Manager

с 06.2016 по 09.2017 (1 год 3 месяца)
Dream House Hostel, Киев (Hotels)

- manage in-person guests inquiries: advise on what to see and to do in the city, help with
buying train/bus/concert tickets, solve customers' problems etc.;
- keep friendly environment in the common area, talk to those people who are sitting alone
and introduce travelers to each other;
- work on the reception when necessary (during rush hours as for the instance);
- create and carry out evening activities (Ukrainian lessons, bicycle/walking tours, pub crawls
etc);
- manage Facebook and Instagram profiles;

Achievements:
- became a Head Host in 6 months;
- the chain owners sent me on tour around their hostels to share my experience with other
employees


Образование

Kyiv Polytechnic Institute

Faculty of Chemical Technology, Киев
Неоконченное высшее, с 09.2014 по 01.2016 (1 год 4 месяца)

I dropped out the university because I wasn't satisfied with the educational system was provided.


Знание языков

  • Английский — продвинутый
  • Украинский — свободно
  • Русский — свободно

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