Контактная информация

Соискатель указал телефон, эл. почту, адрес и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4991596

Опыт работы

Butler

с 09.2018 по наст. время (5 лет 7 месяцев)
Caesars Palace Bluewaters Dubai, Dubai (Hospitality)

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

Keeps concerned departments informed about the guest allergies and food preferences.

Update the hotel software with guest preference, likes and dislikes on to the guest profile section.

Follows all the guest needs until they are completed to the total guest satisfaction.

Welcomes the VIP guest at porte cochere and other guests availing butler service.

Serves welcome drinks and escorts the guests to their assigned rooms.

Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.

Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.

Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.

Sales Representative

с 11.2016 по 02.2018 (1 год 3 месяца)
Dubai Parks & Resorts, Dubai (Entertainment , Hospitality)

•Selling products and services using solid arguments to prospective customers
•Maintaining positive business relationships to ensure future sales
•Meeting or exceeding sales goals
•Handle complaints and issues
•Cooperate with other teams to reach goals

Hotel Guide

с 04.2012 по 11.2013 (1 год 7 месяцев)
Prince Group, Antalya (Hospitality)

Meet the guests in the hotel

Solve guests problems & assist with their needs

Providing information about the country, excursions, hotel facilities

Offer guests car rent services

Arrange transportation from Hotel to the airport

Образование

Запорожский Национальный Технический Университет

Международного Туризма и Управления, Запорожье
Высшее, с 2010 по 2015 (4 года 9 месяцев)

Дополнительное образование и сертификаты

NOOITSCHOOL " Digital Marketing "

2020, 90 Часов

Знания и навыки

Знание языков

• Английский — продвинутый
• Русский — свободно
• Украинский — продвинутый