Резюме от 18 января 2020 PRO

Коваль Артем

Customer service, office, account manager, concierge, помощник руководителя, 20 000 грн

Полная занятость.

Возраст:
26 лет
Город:
Запорожье
Готов переехать в:
Киев, Одесса

Контактная информация

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Опыт работы

Butler

с 09.2018 по наст. время (1 год 4 месяца)
Caesars Palace Bluewaters Dubai, Dubai (Hospitality)

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

Keeps concerned departments informed about the guest allergies and food preferences.

Update the hotel software with guest preference, likes and dislikes on to the guest profile section.

Follows all the guest needs until they are completed to the total guest satisfaction.

Welcomes the VIP guest at porte cochere and other guests availing butler service.

Serves welcome drinks and escorts the guests to their assigned rooms.

Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.

Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.

Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.

Customer service Executive

с 11.2016 по 02.2018 (1 год 3 месяца)
Dubai Parks & Resorts, Dubai (Entertainment , Hospitality)

Follow communication procedures, guidelines and policies

Assist guests awareness or questions on how to use attraction

Assist guest with any special requests or special needs, operate and monitor attraction maintaining safety and cleanliness at all times

Open and close attractions, train attendants , managing positions and breaks

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Hotel Guide

с 04.2012 по 11.2013 (1 год 7 месяцев)
Prince Group, Antalya (Hospitality)

Meet the guests in the hotel

Solve guests problems & assist with their needs

Providing information about the country, excursions, hotel facilities

Offer guests car rent services

Arrange transportation from Hotel to the airport


Образование

Запорожский Национальный Технический Университет

Международного Туризма и Управления, Запорожье
Высшее, с 09.2010 по 06.2015 (4 года 9 месяцев)


Профессиональные и другие навыки

  • Managing people (1 год опыта)
    Выше среднего, использую в настоящее время.
  • Working in a team (3 года опыта)
    Продвинутый, использую в настоящее время.

Знание языков

  • Английский — продвинутый
  • Русский — свободно
  • Украинский — продвинутый

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