Denys
Customer support representative, 36 000 грн
- Занятость:
- Полная занятость, неполная занятость.
- Возраст:
- 24 года
- Город проживания:
- Львов
- Готов работать:
- Львов, Удаленно
Контактная информация
Соискатель указал телефон и эл. почту.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5070384
Опыт работы
Customer support representative
с 05.2023 по наст. время
(11 месяцев)
Frozeneon, Remote (IT)
My responsibilities on this position:
— answering clients requests by tickets in English;
— monitoring incoming deposits on the sigh of fraud;
— onboarding new Customer Support Representatives on the same position as mine;
— monitoring and banning BOT accounts on the platform;
— making and updating documentation;
— communicating with DEV and Marketing teams to improve customers experience with the platform.
Technical Support Team Lead
с 03.2023 по 05.2023
(2 месяца)
MPEG Communications, Lviv (Telecommunications and networking)
MPEG Communications is a US based telecommunication company. They perform installation and maintenance for the Internet / cable TV / phone providing companies.
My responsibilities on this position was:
— communicating with tech workers and answering their quires/questions (I had more than 50 techs to work with daily);
— communicating with operators on multiple tasks (available routes, tasks, updating the details on the completed tasks etc.);
— creating QRM's every week with updated details on all tech workers that got fired/hired, took vacation or sick leave;
— creating/updating documentation;
— creating and updating active routes for tech workers to reach the destination as quick as possible.
Customer Support Representative
с 06.2022 по 02.2023
(8 месяцев)
Howly, Remote (IT)
Howly is a questions-and-answers marketplace where people can get high-quality one-on-
one online consultations from top professionals in different fields 24/7. Ukrainian startup.
My responsibilities on this position was:
- answering clients requests by tickets and chats in English;
- consulting clients on almost any type of technical, software or hardware questions.
Example of the requests on this position: ‘I forgot my gmail/FB/Instagram etc.
password, please help me reset it; I can’t turn on my PC/my PC crashes with a blue
screen; My washing machine isn’t working; Please help me cancel my subscription of
Hulu/Netflix etc.’
Customer Support Representative
с 06.2021 по 11.2021
(5 месяцев)
Namecheap, Lviv (IT)
Namecheap is an ICANN-accredited domain name registrar[1] and web hosting company,
based in Phoenix, Arizona.
My responsibilities on this position was:
- answering clients requests by tickets and chats in English;
- consulting customers on the best option for them considering their request;
- consulting on general information about all product Namecheap provides;
- transferring requests to the corresponding departments if needed;
- providing technical support on all questions considering domain names and partially
considering online-hosting services.
Recruiter
с 09.2018 по 10.2018
(1 месяц)
MaxiTrade, Lviv (Finance, banking, and insurance)
Finding people in social media to become a member of the service. Not very proud of this
experience, as it was a Ponzi scheme, but it was my first job.
Образование
Lviv State University of Internal Affairs
Psychology, Lviv
Среднее специальное, с 2023 по 2024 (1 год)
Master's degree of Psychology.
Lviv State University of Internal Affairs
Psychology, Lviv
Высшее, с 2019 по 2023 (4 года)
Studying at 4th year at this moment
Lviv University of Business and Law
Journalistics, Lviv
Неоконченное высшее, с 2017 по 2018 (1 год)
Дополнительное образование и сертификаты
Namecheap, Entering Training
2021, 2 moths
Знания и навыки
Знание языков
- Английский — выше среднего
- Русский — свободно
- Украинский — свободно
Дополнительная информация
Working as Customer Support Representative for almost 2 years, ready to go further to Lead position or similar. I'm highly motivated to work, adaptable, sociable, initiative, extensive experience in using a PC in various fields, experience in communicating with clients online in English, teamwork experience, skills in Adobe Photoshop.
Job requirements: Remote job only. No phone calls. No sales.
My socials:
Instagram: @biskveeetirl
FB: [
TG: @Biskveeet or by phone number: [
Linkedin: [
Другие резюме этого кандидата
Львов
Resume from December 15, 2023 Kashnytskyi Denys Vyctorovych Customer support representative, 36 000 UAH Full-time, part-time. Age: 24 years City of residence: Lviv Ready to work: Lviv, Remote Contact...
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