Контактная информация

Соискатель указал телефон , эл. почту и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5100745

Опыт работы

Customer support representative

с 08.2019 по наст. время (4 года 8 месяцев)
UK Undisclosed Company, Миколаїв (Social Network)

- support of existing clients accounts

- do up to 150 emails per day

- working with the custom CRM, Slack and ZenDesk

- training newcomers

- working remotely

Account Manager

с 06.2019 по 08.2019 (2 месяца)
YoterUp, Mykolayiv (Marketing and Advertising)

- support of existing clients accounts

- looking for new clients and advertising companies

- worked with Affise Platform

- worked remotely

Customer Support Agent

с 01.2019 по 03.2020 (1 год 2 месяца)
12Go Asia, Mykolayiv (Travel Agency)

- assisting customers around the world in pre-booking and post-booking questions by phone and e-mail

- do up to 40 emails or 20 phone calls per day

- support the company's Facebook page

- worked with Voximplant, Slack, Stats.

- worked remotely

Customer Support and Sales Agent

с 07.2015 по 10.2018 (3 года 3 месяца)
On of the biggest American company in automotive industry, Николаев (Николаевская обл.) (Retail)

- assisting customers around the world in pre-sale and post-sale questions by phone, e-mail and in chat

- persuasion in cooperation

- do up to 70 emails or 50 phone calls per day

- assistance and guidance to clients in the transaction, and further work

- checking convos between agents and clients for quality assurance

- work remotely twice a month

- work with Nice inContact system, LiveChat, HelpSpot and custom CRM

Образование

ЧНУ им. Петра Могилы

Английский язык и литература, Николаев (Николаевская обл.)
Высшее, с 2012 по 2016 (3 года 9 месяцев)

Дополнительное образование и сертификаты

Курсы создания сайта HTML без получения диплома

2017, 2 месяца

Game Marketing

2019, 5 месяцев

SMM и менеджер блогеров от @nioly

2020, 1 месяц

Знания и навыки

Знание языков

• Английский — продвинутый
• Немецкий — средний
• Французский — начинающий

Дополнительная информация

Leading a client through all the stages of the sales pipeline, from lead to potential client with the idea, identify the needs, and turn it to the sales deal. Conducting negotiations and establishing trusting relationships.
Answering clients' questions, solving problems with existing orders, informing clients about company services and terms of service. Clarification, whether everything turned out for clients.