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Резюме от 30 октября 2018

Leiman Natalia

HR manager, Operations director

Полная занятость.

32 года

Контактная информация

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Опыт работы

Clinic Manger

с 08.2008 по наст. время (10 лет 5 месяцев)
American Medical Center, Киев (Healthcare)

Знание языков

Английский — продвинутый

Дополнительная информация

Curriculum vitae
Natalia Leiman
Personal information:

Responsible and pro-active person, a supportive team-player with administrative, operations management and HR background. Skilled at multi-tasking and maintaining a strong attention to details.
Employment History:

June 2017 - Present
American Medical Centers, Kyiv
Clinic Manager/Administrative Director
Responsibilities include:
•Manage the day-to-day running of operations in the clinic ensuring services are provided in an efficient manner.
•Create and execute clinic related human resource and finance objectives and customer service
•Source vendors, negotiate contracts, and process invoices
•Coordinating and training of receptionists, drivers, housekeepers to secure the high level of customer service
•Examine and resolve complaints received either from staff or patients
•Manage office ambience and cleanliness
•Support policy formulation and execute budget by providing financial projections during budget development

Apr 2014 – June 2017 American Medical Centers, Kyiv Insurance Billing Specialist
Responsibilities include:
• Prepare and submit claims to international insurance companies
• Perform various collection actions including contacting insurance companies and patients by phone, e-mail
• Control/process payments from insurance companies
• Prepare daily/month/annual revenue reports
• Verify and adjust primary billing reports to create a daily revenue report for GM and ensure the correct data entry for further processing by Chief Accountant

Aug 2013 – Apr 2014
American Medical Centers, Kyiv
HR Manager
Responsibilities include:
Full HR support of the clinic
• Maintain personnel files in compliance with applicable legal requirements
• Post job openings, review resumes and interviewing candidates

Aug 2011 – June 2017American Medical Centers, Kyiv
Personal Assistant to Managing Director
Responsibilities include:
• Administrative assignments provided and assigned by the Managing Director and general liaison between company clients, relationships, partners or affiliates.
• Processing in-clinic administrative duties which include letter writing, recruiting, interviews, correspondent letters, preparing notes or papers for approval to the Managing Director, appointment scheduling.
• Primary liaison between Managing Director and all administrative or clinical functions of clinic as they pertain to support staff, reception, finance, marketing department, clinicians, middle management, and other operational areas of the clinic.
• Telephone and email handling, replies, message taking, call-backs, and all and additional personal work to include event or trip planning, reservations, research, attending
meetings, Meeting summary papers

Nov. 2008 – Aug. 2013
American Medical Centers, Kyiv
Billing Manager/Assistant to Insurance Billing
Responsibilities include:
• Process billings, receive payments and issue receipts.
• Prepare daily financial registers and submit all forms and fees to the financial department.
• Issue invoices for partner companies & Ukrainian insurance companies.
• Contact with Ukrainian and International insurance companies to get a guarantee of payment.
•Train and support night billing clerks on standard operating procedures and billing office responsibilities.

Aug. 2008 – Nov. 2008American Medical Centers, Kyiv
Secretary/Patient Service Representative
Responsibilities include:
•Greet patients and hospital visitors, direct all people to the appropriate locations and services in courteous, polite and helpful manner.
•Schedule appointments for patients according to established procedures.
•Respect and maintain privacy of patients, assuring patient confidentiality at all times.
•Provide efficient and professional telephone services.
•Register patients according to hospital protocols.
•Translate medical reports and articles from English into Ukrainian/Russian.

Jan. 2008 – May 2008Kramatorsk Lyceum
• Served as a temporary teacher of English

Sep. 2010 – Oct. 2012Kyiv National Economic University named after V. Hetman
Master training center
Master of Economics, HR-management

Sep. 2003 – Jun. 2008Kramatorsk Institute of Economics & Humanities
Teacher of English, French & Foreign Literature


Foreign languages:English (fluent), French (Inte

Computer: Good knowledge of MS Office (Word, Exсel, Power Point, Access, Outlook); 1C:AccountingSuite

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