Аліна

Контактная информация

Соискатель указал эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5168536

Опыт работы

Customer Service and Success, Sales Assistance

с 01.2020 по 08.2023 (3 года 7 месяцев)
Remote projects, digital software and ecommerce, Дистанційно (IT)

Working at customer success for various remote projects as a freelancer (e-commerce - German and Swiss online stores, Digital Software Development products support and pre-sales tasks).

Responsibilities: Processing customer inquiries via tickets, live chats, calls and online meetings, updating documentation, dealing with suppliers, tech and sales teams, taking part at product updates preparation and review, content editing/translation, preparing email templates, preparing and updating manuals on the website, conducting demos and assisting sales and marketing teams with sales processes.

Customer Success Manager

с 04.2019 по 11.2019 (7 месяцев)
IntechSoft, Харків (IT)

Customer Service and Software Support for BMW partner project at IntechSoft, Kharkiv, Ukraine

Responsibilities: Providing customer support via email and phone for BMW workers using the software product developed; updating user manuals, creating product articles and documentation, participating in customer process improving meetings.

Customer Success Manager & Account Manager

с 02.2018 по 03.2019 (1 год 1 месяц)
Ronis Business Tools (Recommend Pro), Харків (IT)

Developing customer relationships that promote retention and loyalty;
Working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction;
Providing technical support to customers with to keep customers satisfied with the business’s products;
Creating policies and procedures that optimize the customer experience;
Gathering feedback from customers;
Analyzing customer data to identify the best practices

Helpdesk Engineer/Technical Support Agent

с 05.2017 по 02.2018 (9 месяцев)
TEAM International, Харків (IT)

Investigating and resolving client cases using an internal database as well as SQL database;
Remotely connecting to clients' PCs to run the necessary application fixes (if required);
Communicating with clients via an online portal and emails;
Performing different internal system tasks per clients' or developers' requests

Customer Service Rep and Community Manager

с 05.2015 по 07.2016 (1 год 2 месяца)
Catalyst Apps, Харків (IT)

Managing players' Facebook groups;
Communicating with players via Facebook messages and emails and assisting them with different game issues or queries;
Working with the game's internal database to perform different players' account adjustment tasks;
Monitoring game processes and working closely with the QA team to enhance the efficiency of the development process.

Project Manager and Customer Service Rep

с 08.2011 по 07.2012 (11 месяцев)
CR Systems, freelance (IT)

Providing customer service and project management for the 360- degree feedback evaluation projects.

Customer Service Rep

с 02.2011 по 02.2013 (2 года)
Sharkius Games, freelance (IT)

Customer Service Rep & Editor

с 12.2010 по 05.2011 (5 месяцев)
Plarium Global, Харків (IT)

Образование

University of Bonn

Asian Studies and Chinese, Бонн
Высшее, с 2014 по 2015 (7 месяцев)

Skovoroda Kharkiv National Pedagogical University

Language and Literature (English und German). Pedagogics and Methodic of the Secondary Education., Харків
Высшее, с 2006 по 2010 (4 года)

Bachelor Degree

Дополнительное образование и сертификаты

Source IT

QA Manual Course

ESG Bonn

Intensive German Course, 2013

TestDAF Institute

International German Language Certificate (Test DAF)

Complex Internet Marketing course at Genius Space

2023, 5 months

Знания и навыки

Знание языков

• Английский — свободно
• Немецкий — свободно
• Русский — свободно
• Украинский — свободно
• Китайский — начинающий

Дополнительная информация

Internships

August 2012 - August 2013 Au Pair,Germany

May 2009 - September 2009 Work and Travel, USA

May 2008 - September 2008 Work and Travel, USA