Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5878846/

Опыт работы

Administrative Coordinator

с 03.2025 по наст. время (1 год)
Zimworx, Remote (Telecommunications and networking)

Managing administrative operations by coordinating schedules, office logistics, and record-keeping to ensure an uninterrupted workflow. Serving as the central communications hub, expertly handling high-volume correspondence and liasing with both internal and external stakeholders to manage flow of information.
Preparing reports, and providing support to enhance productivity of the various teams managed.

Customer representative officer

с 06.2021 по 07.2022 (1 год 2 месяца)
PLS Logistics Services, Lviv (Transportation and logistics)

Auditing customer account information to identify systemic issues and develop data-driven solutions. Using a consultative approach to manage billing inquiries, process payments, and offer tailored financial options while addressing complex technical concerns.
Combining account data with direct customer engagement to ensure financial accuracy and high quality service delivery.

Customer representative

с 04.2020 по 11.2020 (8 месяцев)
World care, Lviv (Customer care)

*Responding to customer email and queries
*I was dealing with customer complaints and questions.
*Consultation of new clients on methods of payment and continued support for existing customers.
*Maintaining positive customer relationships and satisfaction of the customer’s requirements

Образование

danylo halytsky lviv medical university

General Medicine, Lviv
Высшее, с 2019 по 2025 (6 лет)

Дополнительное образование и сертификаты

Computer science

1 year

Знания и навыки

• MS PowerPoint
• MS Office
• MS Word
• MS Outlook
• MS Teams
• Teamwork
• BASIC
• Conducting presentations
• Customer representative
• Strong verbal and written communication
• Confidence
• Data management

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

An extensively experienced customer service specialist who has demonstrated capability and efficiency in high-pressure global markets in logistics and telecommunications industries respectively. A proven track record in elevating brand loyalty through proactive problem solving for diverse clients and an aptitude with various digital tools and advanced customer relationship management systems for seamless communication and referral as required.