Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6734564/

Опыт работы

Head of Customer Support Department

с 06.2018 по 01.2021 (2 года 7 месяцев)
SD-Smart, Одеса (IT)

23+ subordinates.
Making a schedule for the department. Supervising my team. Teaching and guiding trainees. Making reports. Finding candidates. Managing the office.
My main objective was to create a high retention rate, which is why I spent a lot of time with leaders of other departments coordinating every aspect of the company strategy, such as Sales funnels, Promo events, Strategic design of the website etc.

Head of Customer Support Department

с 03.2016 по 03.2018 (2 года)
Edriving, Oakland (IT)

16 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office.

CSR supervisor

с 04.2015 по 03.2016 (11 месяцев)
Edriving, Oakland (IT)

Supervised the team. Maintained work accuracy of the team.

Customer Support Representative

с 01.2013 по 04.2015 (2 года 3 месяца)
Edriving, Oakland (IT)

Provided customer support for young aspiring american drivers in getting their DLs and experienced american drivers in passing Traffic School.

Образование

ODABA

Architecture, Одеса
Высшее, с 2004 по 2009 (4 года 10 месяцев)

Too easy

Знание языков

• Английский — свободно
• Русский — свободно
• Украинский — свободно

Дополнительная информация

Proactive professional with over 2 years of experience as a Customer Support Representative and over 4 years of experience as head of Customer Support.
Responsible and passionate. Demanding and fair. I do my job the best I can and demand the same from others.