Михайло

Mikhail Lutsenko
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Telephone: [открыть контакты](см. выше в блоке «контактная информация»)
Kyiv, Ukraine.

PERSONAL SUMMARY:
I have been working as a business analyst with core bank and credit card systems.

KEY SKILLS AND COMPETENCIES:
Experience in: Business analysis, Banking software, Data analysis, Agile, Scrum, Atlassian Jira / Confluence,
BPMN, UML,
user stories, use cases, requirements analysis, analytical skills, requirements management.
Knowledge in: Excel, PL SQL, My SQL, Python, Git, GitHub, Bizagi, Google analytics, ethical hacking.

SPECIAL SKILLS:
English level – upper intermediate.

WORK EXPERIENCE:

Bank "UKRSIBBANK BNP Paribas Group"
Business analyst. February 2020 – August 2022

Duties:
Manipulating, cleansing & processing data using Excel, SQL.
Writing SQL scripts to manipulate data for data loads and extracts.
Requirement (elicitation, structuring, decomposition,).
Product backlog maintenance and grooming, planning sprints.
Testing the implemented functionality, monitoring all data for accuracy.
Communication and collaboration with stakeholders, demo sessions.
Creating, updating project documentations and instruction.
Helped resolved issues related to maintenance and support.
Business process and modeling (BPMN, UML);

State Bank "JSC UKREXIMBANK"
Engineer Operator May 2017 – February 2020

Duties:
Second level customer support.
Handle support inquiries via email/chat.
Provide answers and solutions to technical questions and challenges in our area of responsibility.
Work with information concerning inquiries, confirmations, and complaints;

ACADEMIC QUALIFICATIONS:

State University of Telecommunication:
Master of “Cyber security”, 2014 – 2020.

Special education:
Hillel IT school “Business Analysis”, 2019.