Jennifer

Jennifer Chinenye Asuzu
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PROFESSIONAL SUMMARY
My name is Jennifer Chinenye Asuzu. I’m Self-motivated and enthusiastic person with a strong
passion for improving my skills. Strong focus on listening to and addressing to customer’s concerns
and answering questions in terms customers can easily understand. I am quite enthusiastic about my
ability to talk to people and to help in ways I can, in words and in the use of technology to improve
the knowledge of human communication and problem solving
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AREAS OF EXPERTISE

Communication
Critical thinking and problem solving
Decision Making
Teamwork
Effective Time Management
Computer Skills
Ability to Work in a Team Communication Skills Ability to Multitask Fast Learner Adaptability
Ability to Work UnderPressure
Research Microsoft Office Googling

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EMPLOYMENT HISTORY
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Foundever Portugal. 17th April 2023- Till Date

ENGLISH CUSTOMER ADVISOR

• Provide friendly and efficient service to the worldwide Airbnb community.
• Be the first point or contact to handle and resolve customer issues.s
• Respond professionally to inbound phone calls and emails. including urgent situations
• Identity and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer’s emails
• Research information and troubleshoot problems using available resources.s
• Arbitrate in situations between users.
• Monitor and control Numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals.

Medical assistant at Nissi hospital Aba, Abia State, Nigeria. 02/2021-09/2022

• Taking medical histories.
• Explaining treatment procedures to patients.
• Preparing patients for examinations.
• Assisting the physician during examinations.
• Collecting and preparing laboratory specimens.
• Performing basic laboratory tests.
• Instructing patients about medication and special diet
.
Teleperformance Ukraine Vatslava Havela Blvd, 6з, Kyiv, Ukraine, 03124 4/2020– 1/2021

TECHNICAL SUPPORT AGENT

• Calling potential clients to initiate sales and solutions to customer needs
• Handled inbound calls from customers regarding all aspects of the company’s business- like
enquiries on products and invoices. • Primary point of contact for customers with regards to requests
for Quotations and availability of company’s products.
• Communicating with clients to understand their needs and offer solutions to their challenges as
much as possible.

Global Prince and Princess international impex, Aba ,Abia State 02/2018-01/2020

SALES AGENT

• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and
organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers. • Submits orders by
referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call

reports, weekly work plans, and monthly and annual territory analyses. • Monitors competition by
gathering current marketplace information on pricing, products,
new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating
results and competitive
developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports,
and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing
professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as Needed
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EDUCATIONAL QUALIFICATION

2019-DATE. IVANO-FRANKVISKS NATIONAL MEDICAL UNIVERSITY UNIVERSITY, UKRAINE
. Doctor of Medicine.

2016-2019. LIVING WORD ACADEMY SECONDARY, NKWERRE, NIGERIA.
SENIOR SECONDARY SCHOOL CERTIFICATE

2013-2016. LIVING WORD ACADEMY SECONDARY, NKWERRE, NIGERIA
JUNIOR SECONDARY SCHOOL CERTIFICATION
2006. LIVING WORD ACADEMY PRIMARY, NIGERIA

PERSONAL DETAILS

• State of Origin: Imo State,Nigeria.
• Gender: Female
• Marital status: Single

LANGUAGES SPOKEN

• English- Fluent/Native speaker • Ukrainian – B1
• Igbo-Fluent/Native Speaker
• Portuguese-B2
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INTERESTS & HOBBIES

Reading, Traveling, Music, Cooking, Drawing, Editing, Cleaning,