Вакансія від 30.11.2016  

Customer Service Representative (English Speaker)

Компанія:
Igofx   
Контактна особа:
Anna Zaytseva
Телефон:
+38 067 326 74 34
Місто:
Львів
Вид зайнятості:
повна зайнятість, неповна зайнятість, дистанційна робота, готові взяти студента
Вимоги:
вища освіта

Опис вакансії

Requirements:

  • University Degree in a related field of study
  • Previous general FX work experience (especially with Meta Trader Platforms) will be considered an advantage
  • Ability to work on shifts (7.00−15.00, 15.00 -23.00, 23.00−7.00 (possible night work from home)
  • Strong command in written and spoken English
  • Excellent communication skills
  • Excellent computer skills (Microsoft Excel and Word)

Responsibilities & Duties

  • Assisting clients worldwide through a live support
  • Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Impeccable telephone etiquette and management
  • Handling of Back office queries
  • Supporting clients with technical and troubleshooting issues
  • Reporting to management
  • Dealing with complaints of a varying nature promptly and effectively
  • Providing support and trouble shooting on Meta Trader platforms
  • Providing all relevant information to clients regarding documents and materials for becoming a client

Benefits

We’re proud to offer all team members comprehensive benefits packages that fit their life. Whether you’re at IGOFX as a full-time job, in a part-time role, or even if you’ve taken one of our seasonal positions, we’ve got the perks for you.

We reward hard work by recognizing accomplishments, by continually providing opportunities to learn and grow, and by fostering a strong sense of community among all team members.

Please, submit the form to apply:

https://goo.gl/forms/wGnN4jybNs1G9Nvq1

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