Резюме від 2 грудня 2016

Лукошина Юлия

GSA, hotel receptionist, front office shift leader

Повна зайнятість.

Дата народження:
19 січня 1982 (34 роки)
Місто:
Київ


Контактна інформація

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтесь.


Знання мов

  • English — експерт
  • Arabic — початковий
  • German — початковий

Рекомендації

  • Erghouni Hicham
    Front Office Manager, Saraya Corniche Hotel, Doha, Qatar, +7450708332

Додаткова інформація

PERSONAL INFORMATIONYulia Lukoshyna

12, Zhmachenko Street, ap.62, 02192 Kyiv (Ukraine)

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

www.pereulkami.ru


PREFERRED JOBFront Desk Supervisor (Shift leader)

WORK EXPERIENCE

15/04/2016–PresentFront Desk Agent (Shift Leader)
Saraya Corniche Hotel 5*, Doha (Qatar)
- Welcome and greet guests from GCC countries, Asia, Australia, Europe, USA,
- Verify reservation details upon arrival and identify guests preferences, assign rooms according to the guest needs, process payment by cash, debit/credit cards, currency exchange.
- Up-sell to higher room category, such as from standard to deluxe (sea view), suite, late check out/early check in.
- Increase occupancy rate by ensuring walk-in guests det a desired room, creating reservation.

- Act as shift leader with taking decision in operation time and taking actions for guest satisfaction.
- Assist guests in planning their activities, city tour arrangement, provide information about things to do.
- Follow up with guest request, problem solving. Arranging room move.
- Monitor daily departure and insure guest leave fully satisfied, aknowledging feedback and overall expedience during entire stay.

10/09/2015–10/04/2016Guest Relation Officer
Hilton Sharm Dreams Resort 5*, Sharm El Sheikh (Egypt)
- Property orientation for guest/travel agent.
- Check in/out VIP guests.

- Insure guest satisfaction by contacting the guests: Courtesy calls for guests (list of previous day arrival), Ambassador Tour, follow up with guest requests, problem solving.
- Coordinate the work of property departments for guest satisfaction.
- Room inspection of VIP arrival and randomly chosen rooms from arrival.
- Arrange VIP, birthday, anniversary amenities.
- Social media translations and replies.
- Creating and sending daily reports to all departments for morning breefing.


05/07/2015–08/09/2015Guest Relation Officer
Novotel Sharm El Sheikh 5*, Sharm el Sheikh (Egypt)
- Coordinate the work of property departments for guest satisfaction dealing with managers.
- Room inspection of VIP arrival and randomly chosen rooms from arrival.
- Social media translations and replies.
- Creating and sending daily reports to all departments for morning breefing.
Self-determination by the reason of unexpected family vacation.


05/02/2015–05/07/2015Guest Relation Officer
Siva Sharm Resort and SPA 5*, Sharm el Sheikh (Egypt)
- Assisting guest during check in/check out.
- Solving guests problems.
- Room inspections.
- Reports.

04/03/2014–02/01/2015Client service and senior sales executive
UMH: Europe Plus Ukraine, Lounge FM, Kyiv (Ukraine)
- Get new non-radio clients.

02/03/2011–01/07/2011Director
Weltreisen Tourism company
- Development and implementation of company sales, marketing and promo.
- Search and hire a team of workers.
- Search of foreign business partners, contracting.
Left job due to pregnancy risks.

04/07/2010–06/12/2010Transfer Guide
Anex Tour, Hurghada (Egypt)
- Client service.
- Escorting arrival and departures.
- Giving brief information about resort before check in + after check out.
Reason of leaving – Coming Back to Ukraine

03/04/2010–01/07/2010Interpreter, Guest Service with insurance companies
El Safa Medical Center, Hurghada (Egypt)
Client service, problem solving, check in, escorting, translate, brief reports.


01/11/2009–02/04/2010Guest Relation Officer
Sofitel Hurghada 4*, Hurghada (Egypt)
- Daily report to GM and managers (engl lang).
- Problems of guest solving.
- Checking rooms, guest report analysis, Guest comments, Fidelio, birthday amenities.
- Orientation for travel agencies.


05/11/2008–05/10/2009Guest Relation Officer (Supervisor)
Stella Makadi, Hurghada (Egypt)
- Welcome guest, guest contact, problem solving.
- Room inspection.
- Supervision of guest relation section.
- Weekly/Daily Reports and Analysis for GM and all departments
- checking passport and systems by Fidelio 8 for the birthdays.
- VIP guest's Arrivals, meeting and escorting guests to the rooms, orientation for the agencies/guests in the area of resort.

02/10/2008–04/11/2008Guest Service
- Horizon Sharm, Sharm el Sheikh (Egypt)
- Guest Contact, problem solvin.

03/02/2008–01/07/2008Guest Relation
Nefertiti Hotel 3*, Hurghada (Egypt)
- Guest Contact, problem solving.
- Guest comments.

04/03/2005–01/01/2008Sales Executive
STB TV-Channel, Kyiv (Ukraine)

01/03/2003–01/03/2005Sales Executive
TAVR, Kiss FM, Kyiv (Ukraine)
Leader of Sales.

EDUCATION AND TRAINING

01/09/1998–17/05/2003Specialist in International Economic Relations in tourism, Translator from/into English.

09/2015–04/2017Hilton Online University courses & certificates, OnQPM


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