Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/4205527

Додаткова інформація

Baher Mohamed Abdelhady Hafez
64 el Hakeem Street AinShams ,Cairo, Egypt, [відкрити контакти](див. вище в блоці «контактна інформація») , Egyptian,8 June 1991
[відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn profile: [відкрити контакти](див. вище в блоці «контактна інформація»)
Senior Exceptional Customer Care Representative
Summary

Dedicated Exceptional Customer Service Representative Motivated To Maintain Customer Satisfaction And Contribute To Company Success. Proven Ability To Establish Rapport With Clients And With Strong Time Management And Prioritization Abilities.

Skills
•Excellent communication skills
•Telecommunications knowledge
•Employee relations specialist
•Strong problem solving ability
•Motivated team player
•Time management
•Excellent in multi-tasking
•Proficient in MS Office
•Service solutions expert
Experience
Vodafone Egypt Cairo, Egypt
Enterprise Account Manager March 2016 – Current

• Account management responsible to provide end to end services and manage the assigned companies requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with authorized persons who presents their companies providing all required advises and information that keep customer satisfaction on top maintaining revenue.

•Manage accounts billing from issuance to delivery, solving all problems and issues to ensure the monthly payments with no delay and decreasing the bad debt percentage.

•providing Enterprise customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact or by conducting visits. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn.
Vodafone Egypt Cairo, Egypt
Senior blended Customer Care March 2016 – Feb 2017

•blended team is related to planning and development department, supporting all the customer care queues and operational back office such as :- Social media , ADSL team ,complaint team, HR phone screening team , consumer queues , enterprise queues, and risk management queues
•Exceeding Expectation Yearly appraisal over 120 Person

Vodafone Egypt Cairo, Egypt
High Value call center Representative December 2014 – March 2016

•Handle inbound calls received from internal and external customers & provide them with all required information related to the company products and Services
•Ensure that customers problems are managed on an end to end basis including Trouble-Shoot customer problem & try to fix it & ensure that the customer feedback is satisfactory
•Exceeding expectation Yearly appraisal over 400 Person
•Invented excellent ways for solving Retail customer’s problems

Express International Cairo, Egypt
Import and custom clearance specialist March 2011- December 2012

•The Main Connection Between (Supplier, Marketing And Sales Team, Custom Clearance Team )
•Negotiating on the product price to meet the recommended shelf price
•Reach an agreement in shipping terms and payment methods
•Successfully managed the project to make sure about desired quality




Falcon Egypt Cairo, Egypt
Sales Team leader March 2009- December 2010

• manage 25 Sales Member
•Successfully managed sales team Performance And Development
•creativity ideas for direct marketing
•Invented award-winning methods
•Successfully managed projects to record 20 % Sales growth
•Excellence Training program.

Education
Accounting
AinShams university 2013
Faculty Of commerce English Section Grade : Good

Achievements
•Exceptional Star Award Vodafone July 2017
•CCX hero Award Vodafone December 2016
•Best Performance recognition for last quarter 2016
•Exceptional Star Award Vodafone June 2016