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Резюме від 11 червня 2018

Ольга

Client manager, head of treasury

Зайнятість:
Повна зайнятість.
Вік:
41 рік
Місто:
Київ

Контактна інформація

Шукач вказав телефон та ел. пошту.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

Додаткова інформація


OLGA A. PROTASENKO

(mob)[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Kyiv,Ukraine




DATE OF BIRTH
August 5, 1982


FAMILY STATUS
Married, three children

EDUCATION


•February 2010, International Management Institute, MBA programm
•October 2006, National Bank of Ukraine , FX and MM for traders
•June 2006, The Ukrainian National Linguistic University, interpreter department (English, German)

•October 2004, Business Trainings, Reuters, Hungary

•June 2003 International Wisconsin University in Ukraine, Bachelor Degree in Business Administration, Kiev, Ukraine

•June 1999 finished secondary school with profound learning of English, Kremenchug, Ukraine

•July-August 1999 International Shiller University, courses in International Marketing and International Business Law, Heidelberg, Germany

•July 1997 Swandean School of English, language courses, Worthing, UK



PROFESSIONAL EXPERIENCE
April 2005- present

Client Training Specialist, Ukraine, Belarus

•Delivered high level end user focused trainings on financial markets and Thomson Reuters products
•Provided consultative approach to customers where the deeper knowledge is required as a subject-matter expert.
•Supported TR information and transaction products; desktop designing;
•Created and holding client trainings and presentations, web seminars, teleconferences on products/markets; participated in professional seminars and conferences
•Devised and delivered targeted training campaigns with Account Management and Thomson Reuters business segments to help increase usage and retention of TR products, and customer satisfaction
•Sales leads generation and sales activities across different asset classes(banking, agri, energy, investment companies)
•Relationship maintenance with key strategic customers, with government authorities, agri customers, and cross asset customers.
•Conducted clients surveys; monitored competitors’ activities
•Planning and organizing clients’ events
•Clients’ databases compilation and maintenance

November 2002- November 2004 Reuters, Ukraine

Trainee in business department

•Coordinator of Reuters Messaging project: searching for potential clients, dealing with registration and activation process, performing marketing research in order to increase number of active RM users. Supervising advertising campaigns (Internet advertising, create banners), launching and maintaining quizes on the RM, settling troubles with RM clients.
•Working as assistant to Customer Training Executive, and backup Content Manager


SKILLSLanguages: native Ukrainian and Russian, fluent English, German (learning at the moment)
PC literate (MS Office, MS Outlook, Lotus Notes, Power Point), Salesforce (CRM system), webex
Thomson Reuters products


PERSONAL SKILLS

•Good organizational and leadership skills; excellent problem-solving and interpersonal skills
•Time management and project management skills
•Ability to organize and execute a sales plan
•Strong presentation and communication skills
•Financial Markets knowledge

COURSES

•November 2017, Power messaging training/selling techniques
•Know Customer Workflow (Fixed Income Sales and Trader) oriented trainings in London.
•Focus Workshop (Listening/Questioning/Negotiating/Top Down Thinking/Effective Presentation), Moscow
•GCP certification (General Certification on Financial market and Financial Calculations)
•Effective client communication. Telephone etiquette
• TR products certification (Eikon, FXT, FXALL, e-trainings )
Emerging women in leadership programm

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