Сайт пошуку роботи №1 в Україні

Вакансія від 9 травня 2024

Account Manager (IT, Customer Relations Dept)

Сontinuum
IT; 50–250 співробітників
Дистанційна робота
Повна зайнятість. Досвід роботи від 1 року.
Англійська — просунутий

Ведення бухгалтерського обліку
Комунікабельність
Відповідальність
Активність
Уважність
Уміння аналізувати
Дисциплінованість
Урегулювання конфліктів
Користувач АБС БАРС
Уміння розставляти пріоритети

Опис вакансії

Qualifications Experience:

English proficiency level not lower than Upper Intermediate;
Strong verbal and written communication skills;
Strong attention to detail, good follow-up and the ability to generate creative solutions to meet client needs;
Ability to demonstrate self-discipline to work independently without direct supervision;
Ability to prioritize, analyze, and problem solve;
Ability to work under pressure in a fast-paced environment;
Experience delivering client-focused solutions to customer needs;
Quick learner and great working attitude;
Self-driven and proactive nature;
Excellent interpersonal skills.

A BIG Plus:

Previous experience in account management;
Working living in US/UK;
Knowledge of customer success processes;
Experience in document creation.

We Offer:

Full or partial remote work;
Competitive salary;
Paid vacation and sick leave;
Regular evaluation and salary increase;
Interesting projects and challenging tasks;
Opportunities for self-realization, professional and career growth;
Friendly and supportive company environment;
English language courses;
Various corporate events and activities;
Comfortable working conditions;
Free coffee/tea, snack bar in the office.

Available Shifts:

5 days work week: Wen — Sun, from 10 am to 7 pm

Key Responsibilities:

Communicating with clients to understand their needs and explain product value;
Building relationships with clients based on trust and respect;
Collaborating with internal departments to facilitate client need fulfilment;
Resolving complaints and preventing additional issues by improving processes;
Enhance Customer Training;
Evaluate and Forecast Customer Needs;
Advocate for Customers;
Promote Customer Loyalty;
Sustain business growth and profitability by maximizing value;
Minimize customer churn.