Abdulwasiu

ABDULWASIU ABUBAKAR
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Birmingham, UK

PROFESSIONAL
SUMMARY

A seasoned virtual assistant and a customer service assistant with a verified history of enhancing operational
effectiveness and aiding top-tier executives and businesses. Skilled in various administrative responsibilities such as
managing schedules, coordinating travel, handling emails, setting up meetings, data entry, cleaning and visualization.
Proficient in delivering customer assistance, managing cases, and ensuring effective communication. Proficient at
using technology and organizational prowess to simplify processes, enabling smooth remote assistance and
productive collaboration. Committed to providing outstanding support and bolstering productivity in ever-changing
work settings
KEY SKILLS
 Virtual Assistant  Customer Service  Multitasking
 Sorting and Labeling  Administrative assistant  Project Management
 Communication Skill  Records Management
 Problem solving  Calendar Management
 Microsoft 365  Appointment Setting
 MS Office  Tech Savvy

SKILLS HIGHLIGHTS
 Skilled in utilizing various software and applications for project management (such as Jira, Trello, and Asana),
Microsoft Office software (including MS Word, Excel, and PowerPoint), Customer Relationship Management
tools (like Salesforce, HubSpot, Microsoft Dynamic 365 and Zoho), as well as proficiency in Slack, QuickBooks,
doodle, Time Doctor, and Google Calendar.
 Demonstrates exceptional communication and relationship-building skills which encourages team-spirit and
proper customer relation.
 Excellent skills in creating exceptional customer experience, building rapport, adaptability to different
personality types, and problem-solving capabilities.
PROFESSIONAL EXPERIENCE

Virtual Assistant – SwiftTech (Remote) Jan. 2023 – Sept. 2023
 Coordinated scheduling for meetings and fielded inquiries to set up appointments.
 I arranged both in-person and virtual meetings (conducted via the Zoom platform), extended invitations to
participants, documented potential rescheduled dates, and recorded meeting minutes, resolutions, and agendas.
 Analyzed and complied current and previous data to prepare comprehensive report and for comparison to
determine the best possible course of action.
 Handled customer complaints, provided appropriate solutions and follow up to resolve any issues customers
experienced.
 Responding to customers’ questions and concerns.
 Assisting sales team and managing leads.
 Reserved flights, secured lodging arrangements, managed dining reservations, procured client gifts for both
holiday celebrations and in acknowledgment of noteworthy achievements.
 I kept track of, prioritized, and, if necessary, catered to the client's personal email demands.

Virtual Assistant – AVE Environmental, (Remote) April. 2022 – Jan. 2023
 Maintained electronic and paper filing systems through the process of updating paperwork, managing
documents, and precisely documenting information.
 Set up virtual Zoom meetings, invited guests and disseminated agendas.
 Supervised emails, sorted through inboxes, and determined the order of importance for messages on behalf of
 supervisors.
 Examined and gathered data in order to create thorough reports for management.
 Managed the supervisor's schedule and established notifications for meetings and appointments.

Executive Assistant – Healthcetera Ltd, Abuja Oct. 2021 – Dec. 2021
 Transcribed and entered data for business correspondence.
 Create agenda, managed appointments and calendar and booked meetings with new and existing clients.
 Managed travel itineraries and procured presents for clients during the holiday season and to acknowledge their
outstanding achievements.
 Uploaded files for team use on Google suites and SharePoint.
 Maintained a comprehensive contact roster, regularly incorporating new contacts and updating existing ones.
 Coordinated Skype calls across multiple time zones.

EDUCATION

 Masters in Environmental Management– University of Abuja

CERTIFICATION AND TRAINING

 General Remote Work Skills – Simplilearn 2020
 Jobberman Soft Skills Training – Jobberman 2021
 Certified Course on Monitory and Evaluation – Alison 2022