Ruby

Orugbaoghene Profile
(Ruby) Mba Experienced and skillful Inbound and Outbound Customer Service Agent providing
high quality service to callers, working address and meet all needs. Adept at following
C U S TO M E R S E R V I C E communication scripts to properly handle various needs in a poised and professional
manner. Proven track record of serving as an effective liaison between companies
and their potential and current clients. Understands the importance of delivering
Details
the mission of a brand with each and every action and interaction that takes place
Tbilisi
involving customers.
Georgia
0591941377
[відкрити контакти](див. вище в блоці «контактна інформація») Employment History
Telephone Fundraiser, Medvita, London
A U G U S T 2 0 1 9 — J U LY 2 0 2 1
Links
• Initiated outbound calls to prospective donors effectively communicating the
[відкрити контакти](див. вище в блоці «контактна інформація»)
mission and initiatives of Medvita.
• Engaged donors in meaningful conversations emphasizing the importance of

Skills their support in advancing healthcare access and improving lives.
• Built rapport with potential donors through active listening and addressing their
Critical thinking and problem
questions or concerns.
solving
• Utilised persuasive techniques to secure donations adapting approaches based
Ability to Multitask on individual donor preferences and motivations.
• Consistently achieved or exceeded monthly fundraising targets contributing to
Customer Service the overall success of fundraising campaigns.
• Recorded and maintained accurate donor information and contributions in the
Adaptability CRM system.
• Collaborated with a team of fundraisers sharing best practices and participating
Fast Learner
in training sessions to enhance fundraising skills.
• Adapted to changing campaign objectives and messaging to effectively promote
Microsoft Office
new initiatives and programs.

Ability to Work Under Pressure
Telephone Fundraiser, Wesser and St John's Ambulance, London
AUGUST 2021 — JANUARY 2022
Ability to Work in a Team
• Conducted outbound calls to potential donors engaging them conversations
about St. Johns Ambulance and its life saving initiatives.
Communication Skills
• Effectively communicated the impact of donations in supporting medical

Computer Skills services and enhancing community safety.
• Built relationships with donors through personalized interactions addressing
Effective Time Management inquiries and providing updates on campaign progress.
• Utilized persuasive techniques to secure ,financial contributions from
Zendesk individuals maintaining a high success rate.
• Met and exceeded monthly fundraising targets consistently ranking among the
Slack
top performers in the team

Saleforce Customer Care and Sales Representative, Brown Sky Travels, Kiev
J A N U A R Y 2 0 2 2 — M AY 2 0 2 3

• Developed and implemented an incentive-based sales program that increased
Hobbies customer satisfaction and improved customer experience

Meeting new people, Travelling.
• Utilized sales techniques and strategies to build customer relationships and

Listening to music, close sales, resulting in a 100% increase in sales.
• Assisted customers with product selection considering their preferences
budget and specific requirements.
 • Made recommendations and provided detailed product information to ensure
customers made informed purchasing decisions.
• Proactively identified up-selling and cross selling opportunities to maximize
sales revenue. Suggested complementary products or upgrades that aligned
with the customers interests and needs.
• Handled customer inquiries concerns and complaints in a professional
and empathetic manner.
• Resolved issues promptly and satisfactorily ensuring customer satisfaction and
maintaining a positive company image.

Telephone dispatcher, MASTER APPLIANCE, Remote
O C TO B E R 2 0 2 3 — F E B RUA R Y 2 0 2 4

• Efficiently receive incoming calls and route them to the appropriate technicians
or departments.
• Maintain a log of service calls, including relevant details such as customer
information, service requested, and technician assignments.
• Prioritize urgent service requests and dispatch technicians accordingly to
ensure timely response and resolution.
• Coordinate with field technicians to provide necessary information and
support to facilitate efficient service delivery.
• Communicate with customers regarding service schedules, estimated arrival
times, and any updates or delays.
• Ensure accuracy and completeness of information entered into the dispatching
system to facilitate smooth workflow and effective record keeping.
• Serve as the first point of contact for customers seeking technical assistance or
support.
• Respond promptly to customer inquiries via phone, email, or other
communication channels, demonstrating professionalism and empathy.
• Listen attentively to customer concerns, troubleshoot technical issues, and
provide appropriate solutions or escalate complex issues to higher- level
support staff.
• Guide customers through troubleshooting steps and provide clear instructions
on product usage, maintenance, and troubleshooting procedures.
• Document customer interactions, including details of inquiries, resolutions, and
follow- up actions, using CRM software or ticketing systems.
• Collaborate with technical teams to resolve customer issues efficiently and
ensure high levels of customer satisfaction.
• Proactively identify opportunities to improve customer support processes
and contribute to the development of knowledge base articles and training
materials.

Cheif Executive Officer, Posh Paris, Luton
M AY 2 0 2 3 — A P R I L 2 0 2 4

• Provide strategic leadership and direction to the organization, defining the
company's mission, vision, and long-term objectives.
• Lead the executive team in developing and executing strategies to drive growth,
profitability, and market expansion.
• Oversee all aspects of corporate governance, compliance, and risk management
to ensure legal and regulatory compliance.
• Manage financial performance and resources, including budgeting, forecasting,
and investment decisions, to optimize profitability and sustainability.
 • Cultivate a positive organizational culture and foster employee engagement,
talent development, and succession planning.
• Build and maintain relationships with key stakeholders, including investors,
customers, partners, and the community, to drive business success and enhance
the company's reputation.
• Drive innovation and continuous improvement initiatives to stay ahead of
market trends and capitalize on emerging opportunities.
• Provide transparent and effective communication to the board of directors,
employees, and other stakeholders on company performance, strategy, and key
initiatives.

Education
Junior High School Leaving Certificate, Tessy International School, Port
Harcourt
SEPTEMBER 2010 — SEPTEMBER 2012

Junior WAEC

Senior School Leaving Certificate, Federal Government College, Port
Harcourt
SEPTEMBER 2013 — SEPTEMBER 2015

Senior WAEC

Bsc Anatomy, Bingham University, Abuja, Nigeria
SEPTEMBER 2015 — JUNE 2019

MBBS, Vinnitsya National Medical University, Ukraine
O C TO B E R 2 0 1 9 — JA N UA R Y 2 0 2 2

MBBS, Caucasus International University , Tbilisi
FEBRUARY 2023 — MARCH 2024

CRM Certificate Program, Berean Hall Academy, Online
JANUARY 2024 — FEBRUARY 2024