Олена

CV

Personal Data
First & Last name Olena Yarova
Nationality/ Gender Ukraine female
Country & City of residence Ukraine Kyiv
Phone (Home/Cell) [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)
Driving license yes
Social media http://[відкрити контакти](див. вище в блоці «контактна інформація»)

https://www.etsy.com/shop/ElenaArtHome

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Education Specialization Month & Year of City/
Institution name, (degree) registration & Country
(other courses) graduation
Master Degree “Accounting and 1994 1999 Dnipro,
Ukrainian State Auditing” Ukraine
University of Science
and Technologies

STATE UNIVERSITY OF Master Degree “Management of the 08.2012 12.2014 Kyiv, Ukraine
TRADE AND hotel and restaurant business”
ECONOMICS / KYIV
NATIONAL UNIVERSITY
OF TRADE AND
ECONOMICS
Germany Beginner 2022 nowadays Germany
English Intermediate 2016 nowadays Kyiv, Ukraine
Russian Native
Ukrainian Native
Italian Beginner 2018 2019 Kyiv, Ukraine

Work Experience

Position Etsy Seller/Creator/Project Manager https://www.etsy.com/shop/ElenaArtHome
Company’s name
ETSY https://www.etsy.com

Period (M/Y) City&Country August 2018 – nowdays Remote
Responsibilities (describe)
Creating Paintings and sales at marketplace Etsy.

Position Housekeeping Supervisor
Company’s name Courtyard by Marriott Bremen (Odyssey Hotel Group)
https://www.marriott.com
Period (M/Y) City&Country September 2022 – March 2023 Germany, Bremen.
Responsibilities (describe)
-control of the work by external cleaning companies in the rooms and public
area;
-carry out orders
-control of laundry stock and orders
-checking and ordering of uniforms
-control and compliance with the Marriott Brand Standard
-contact person for guests
-contact person of the housekeeping guest requests
-invoice control
-compliance with documentation requirements

Position Administrator Shopping Center NEO PLAZA https://neoplaza.com.ua/
Company’s name Joint Industrisal Park https://jip.com.ua/
Period (M/Y) City&Country January 2019 – May 2022 Dnipro, Ukraine
Responsibilities (describe) - communication with potential and current tenants on all issues related to lease,
rules of operation;
- service for visitors;
- organization of work with service providers;
- control over compliance by tenants and visitors with the rules;
- coordination of services
Position Conference Service Coordinator
Company’s name Mercure Kyiv Congress Hotel. https://mercurekyiv.ua/ru/main-hotel

Period (M/Y) City&Country October 2019 – December 2019 Kyiv, Ukraine
Responsibilities (describe) Implementation of the full cycle of work on the preparation of the event:
- reception and processing of requests for the conference;
- coordination and signing of contracts for holding events;
- payment control;
- organization of events and coordination of all details of the project;
- accompaniment at the event.
Position Hotel Manager
Company’s name Summit Apart Hotel Kyiv http://www.summitapartments.com.ua/en/
Period (M/Y) City&Country September 2017 – September 2019 Kyiv, Ukraine
Responsibilities (describe) - Working as a manager, responsible for 7 rooms
- Reservation
- Working at the reception desk, welcoming guests and clients
- Accommodating guests
- Controlling the room service
- Supervising the engineering and operational services
- Conducting payment transactions
- Dealing with primary documentations and preparing reports and protocols
- Other various duties relating to the range of hotel services.

Position Team Leader of Housekeeping Department
Company’s name Hyatt Regency Kyiv 5* https://kyiv.regency.hyatt.com
Period (M/Y)City&Country November 2016- May 2017 Kyiv, Ukraine
Responsibilities - Control, monitor and communicates room status with front desk.
(describe) - Ensure quality services are rendered in meeting guest needs and that guest
relations are enhanced
- Inspect, monitor and maintain level of cleanliness in rooms, storage areas,
laundry, restrooms and public areas as assigned.
- Answer inquiries pertaining to hotel policies and services and resolve guests
complaints and concerns regarding housekeeping.
- Enforce standard procedures for the acceptance, security and return on guest
lost and found items.
- Assist in conducting inventories of uniforms, linen, supplies and equipment as
required and orders and receive supplies so as to maintain adequate inventory levels.
- Turn in ready rooms to computer as soon as they become available; turn in
discrepancies with front desk daily before the end of shift.
- Turn in maintenance requests daily.
- Monitor and follow up on Room Attendant and Houseperson assignments daily.
Position Deputy Conference Operations Manager
Company’s name Ramada Encor Kyiv 4* https://ramadaencorekiev.com/
Period (M/Y)City&Country August 2016- October 2016 Kyiv, Ukraine
Responsibilities
(describe)
- Provide smooth operation of the department
- Ensure the correct handling of all products, materials and equipment
- Ensure excellent & professional guest service is consistently provided at all times
- Ensure that health and safety & all procedures are adhered to the department policy
- Undertake other duties as required and outlined by the Conference Operations
Manager
- Communicate with the conference organizers within the event
- Provide leadership
- Problem solving
- Communicate & ensure liaison with team members & other areas of the operation

Position Housekeeping Supervisor
Company’s name Ramada Encor Kyiv 4* http://www.ramadaencorekiev.com/
Period (M/Y)City&Country September 2015- August 2016 Kyiv, Ukraine
Responsibilities - Control, monitors and communicates room status with front desk.
(describe) - Ensure quality services are rendered in meeting guest needs and that guest
relations are enhanced
- Inspect, monitors and maintains level of cleanliness in rooms, storage areas,
laundry, restrooms and public areas as assigned.
- Answer inquiries pertaining to hotel policies and services and resolve guests
complaints and concerns regarding housekeeping.
- Enforce standard procedures for the acceptance, security and return on guest
lost and found items.
- Assists in conducting inventories of uniforms, linen, supplies and equipment as
required and orders and receives supplies so as to maintain adequate inventory levels.
- Turn in ready rooms to computer as soon as they become available; turn in
discrepancies with front desk daily before the end of shift.
- Turn in maintenance requests daily.
- Monitor and follow up on Room Attendant and Houseperson assignments daily.
- Provide on-going training to Room Attendants and Housepersons

Position Administrator
Company’s name City Park Hotel Kyiv 4* http://www.citypark-hotels.com/
Period (M/Y)City&Country October 2014- April 2015 Kyiv, Ukraine
Responsibilities(describe) - Working as an administrator, responsible for 23 rooms
- Reservation
- Working at the reception desk, welcoming guests and clients
- Accommodating guests
- Controlling the room service
- Supervising the engineering and operational services
- Conducting payment transactions
- Dealing with primary documentations and preparing reports and protocols
- Other various duties relating to the range of hotel services.

Position Hotel Manager
Company’s name Sunday Apart Hotel Kyiv 3* http://www.sundayaparthotel.com/
Period (M/Y) City&Country June 2013- September 2014 Kyiv, Ukraine
Responsibilities (describe) - Working as a manager, responsible for 9 rooms
- Reservation
- Working at the reception desk, welcoming guests and clients
- Accommodating guests
- Controlling the room service
- Supervising the engineering and operational services
- Conducting payment transactions
- Dealing with primary documentations and preparing reports and protocols
- Other various duties relating to the range of hotel services.

Position Chief
Company’s name Private company “Printservice”
Period (M/Y) / 1998- July 2012 Dnipro, Ukraine
City&Country
Responsibilities (describe) - Owner and general manager of a company
- Staff - 10 person.
- Business type: sale and service of office equipment.
- Cooperation with more than 200 individuals and legal customers, including
strategic enterprises of Ukraine
- Management of all enterprise processes, management accounting. Financial and
economic analysis of the enterprise.

DTEK Dniprooblenergo

Computer skills: Advanced user of PC, Microsoft Office, 1C 7.0, 8.0. Hotel software OPTIMA,
OPERA.
Hobbies: painting, playing piano, ice-skating, theater, classic literature.