Олена

CV

Personal Data

First & Last name
Olena Yarova

Nationality/ Gender
Ukraine
female

Country & City of residence
Ukraine
Kyiv

Phone (Home/Cell)
[відкрити контакти](див. вище в блоці «контактна інформація»)

E-mail
[відкрити контакти](див. вище в блоці «контактна інформація»)

Driving license
yes

Social media
http://[відкрити контакти](див. вище в блоці «контактна інформація») https://www.etsy.com/shop/ElenaArtHome [відкрити контакти](див. вище в блоці «контактна інформація»)

Education
Institution name, (other courses)
Specialization (degree)
Month & Year of registration & graduation
City/ Country
Ukrainian State University of Science and Technologies
Master Degree “Accounting and Auditing”
1994
1999
Dnipro, Ukraine
STATE UNIVERSITY OF TRADE AND ECONOMICS / KYIV NATIONAL UNIVERSITY OF TRADE AND
ECONOMICS
Master Degree “Management of the hotel and restaurant business”
08.2012
12.2014
Kyiv, Ukraine
Germany
Beginner
2022
nowadays
Germany
English
Intermediate
2016
nowadays
Kyiv, Ukraine
Russian
Native

Ukrainian
Native

Italian
Beginner
2018
2019
Kyiv, Ukraine

Work Experience

Position
Housekeeping Supervisor
Company’s name
Courtyard by Marriott Bremen (Odyssey Hotel Group)
Period (M/Y) City&Country
September 2022 – March 2023
Germany, Bremen.
Responsibilities (describe)

-control of the work by external cleaning companies in the rooms and public area;
-carry out orders
-control of laundry stock and orders
-checking and ordering of uniforms
-control and compliance with the Marriott Brand Standard
-contact person for guests
-contact person of the housekeeping guest requests
-invoice control
-compliance with documentation requirements
Position
Administrator Shopping Center NEO PLAZA https://neoplaza.com.ua/
Company’s name
Joint Industrisal Park https://jip.com.ua/
Period (M/Y) City&Country
January 2019 – May 2022
Dnipro, Ukraine
Responsibilities (describe)
• communication with potential and current tenants on all issues related to lease, rules of operation;
• service for visitors;
• organization of work with service providers;
• control over compliance by tenants and visitors with the rules;
• coordination of services
Position
Conference Service Coordinator
Company’s name
Mercure Kyiv Congress Hotel. https://mercurekyiv.ua/ru/main-hotel
Period (M/Y) City&Country
October 2019 – December 2019
Kyiv, Ukraine
Responsibilities (describe)
Implementation of the full cycle of work on the preparation of the event:
• reception and processing of requests for the conference;
• coordination and signing of contracts for holding events;
• payment control;
• organization of events and coordination of all details of the project;
• accompaniment at the event.
Position
Hotel Manager
Company’s name
Summit Apart Hotel Kyiv http://www.summitapartments.com.ua/en/
Period (M/Y) City&Country
September 2017 – September 2019
Kyiv, Ukraine
Responsibilities (describe)
• Working as a manager, responsible for 7 rooms
• Reservation
• Working at the reception desk, welcoming guests and clients
• Accommodating guests
• Controlling the room service
• Supervising the engineering and operational services
• Conducting payment transactions
• Dealing with primary documentations and preparing reports and protocols
• Other various duties relating to the range of hotel services.

Position
Team Leader of Housekeeping Department
Company’s name
Hyatt Regency Kyiv 5* https://kyiv.regency.hyatt.com
Period (M/Y)City&Country
November 2016- May 2017
Kyiv, Ukraine

Responsibilities (describe)
• Control, monitor and communicates room status with front desk.
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
• Inspect, monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.
• Answer inquiries pertaining to hotel policies and services and resolve guests complaints and concerns regarding housekeeping.
• Enforce standard procedures for the acceptance, security and return on guest lost and found items.
• Assist in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receive supplies so as to maintain adequate inventory levels.
• Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift.
• Turn in maintenance requests daily.
• Monitor and follow up on Room Attendant and Houseperson assignments daily.

Position
Deputy Conference Operations Manager
Company’s name
Ramada Encor Kyiv 4* https://ramadaencorekiev.com/
Period (M/Y)City&Country
August 2016- October 2016
Kyiv, Ukraine

Responsibilities (describe)

• Provide smooth operation of the department
• Ensure the correct handling of all products, materials and equipment
• Ensure excellent & professional guest service is consistently provided at all times
• Ensure that health and safety & all procedures are adhered to the department policy
• Undertake other duties as required and outlined by the Conference Operations Manager
• Communicate with the conference organizers within the event
• Provide leadership
• Problem solving
• Communicate & ensure liaison with team members & other areas of the operation

Position
Housekeeping Supervisor
Company’s name
Ramada Encor Kyiv 4* http://www.ramadaencorekiev.com/
Period (M/Y)City&Country
September 2015- August 2016
Kyiv, Ukraine

Responsibilities (describe)
• Control, monitors and communicates room status with front desk.
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
• Inspect, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.
• Answer inquiries pertaining to hotel policies and services and resolve guests complaints and concerns regarding housekeeping.
• Enforce standard procedures for the acceptance, security and return on guest lost and found items.
• Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies so as to maintain adequate inventory levels.
• Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift.
• Turn in maintenance requests daily.
• Monitor and follow up on Room Attendant and Houseperson assignments daily.
• Provide on-going training to Room Attendants and Housepersons

Position
Administrator

Company’s name
City Park Hotel Kyiv 4* http://www.citypark-hotels.com/

Period (M/Y)City&Country
October 2014- April 2015
Kyiv, Ukraine

Responsibilities(describe)
• Working as an administrator, responsible for 23 rooms
• Reservation
• Working at the reception desk, welcoming guests and clients
• Accommodating guests
• Controlling the room service
• Supervising the engineering and operational services
• Conducting payment transactions
• Dealing with primary documentations and preparing reports and protocols
• Other various duties relating to the range of hotel services.

Position
Hotel Manager

Company’s name
Sunday Apart Hotel Kyiv 3* http://www.sundayaparthotel.com/

Period (M/Y) City&Country
June 2013- September 2014
Kyiv, Ukraine

Responsibilities (describe)
• Working as a manager, responsible for 9 rooms
• Reservation
• Working at the reception desk, welcoming guests and clients
• Accommodating guests
• Controlling the room service
• Supervising the engineering and operational services
• Conducting payment transactions
• Dealing with primary documentations and preparing reports and protocols
• Other various duties relating to the range of hotel services.

Position
Chief

Company’s name
Private company “Printservice”
Period (M/Y) / City&Country
1998- July 2012
Dnipro, Ukraine
Responsibilities (describe)
• Owner and general manager of a company
• Staff - 10 person.
• Business type: sale and service of office equipment.
• Cooperation with more than 200 individuals and legal customers, including strategic enterprises of Ukraine
• Management of all enterprise processes, management accounting. Financial and economic analysis of the enterprise.

DTEK Dniprooblenergo

Computer skills: Advanced user of PC, Microsoft Office, 1C 7.0, 8.0. Hotel software OPTIMA, OPERA.
Hobbies: painting, playing piano, ice-skating, theater, classic literature.