Oluwaseun
Customer service manager
- Вік:
- 30 років
- Місто проживання:
- Харків
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав ел. пошту та адресу.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9204288
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Nationality: Nigerian (Nigeria) Gender: Male Phone number: [
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WORK EXPERIENCE
27/10/2022 – 01/01/2023 Portugal
CUSTOMER COMPLAINTS HANDLER WEBHELP
• Receive inbound calls
• Make outgoing calls
• Note and document customer complaints
• Create appointments and schedules
• Resolve and proffer solutions to customer complaints
18/04/2021 – 18/03/2022 Kharkiv, Ukraine
CUSTOMER COMPLAINTS HANDLER GENIX COMPANY
• Received and answered calls and made outbound calls for services and projects, handled customers
complaints and enquiries and made sure they felt better and all their complaints were handled in a
very friendly and informative manner.
• Replying text messages and emails
• Created good company customer relationship through dedicated customer on hand availability
through commitment and dedication to customer satisfaction
09/2020 – 02/2021 Akure
CUSTOMER SERVICE REPRESENTATIVE FASTLINK EXPRESS DELIVERY COMPANY
• Handling of delivery requests by phone and email on daily basis
• Maintain cordial relationship between customer client base and company and ensure a smooth
delivery process
• En route supervision and support
• Providing timely updates by phone and email
• Generating new client or customer database
• Ensuring customers requests for auto transportation and delivery across the 36 states in Nigeria is
stress free and well coordinated
11/06/2019 – 12/10/2020 Akure , Nigeria
RESTAURANT FOOD AND BEVERAGE MANAGER SELF EMPLOYED
• Had a small restaurant where I sold food online and physically
09/04/2019 – 19/10/2020 Akure, Nigeria
SALES MANAGER ICONO DIGITAL TECHNOLOGIES
• Sales of Gadgets and devices especially iPhones and mac books, Laptops of different brands, power
banks and mobile accessories
• Relating to customers and updating them about latest devices and how to use them
• Directing and coordination of home delivery of gadgets bought online to the respective address
• Handling of customer inquiries and complaints
13/01/2019 – 18/05/2022 Lagos, Nigeria
DIGITAL MARKETING SELF EMPLOYED
• Design of digital fliers
• Social media management
• Online adverts
Business or Sector Information and communication
18/09/2018 – 24/08/2019 Benin , Nigeria
PROJECT COORDINATOR BENSON IDAHOSA UNIVERSITY
• Co-ordination of construction projects
• Role as junior architect and construction manager
EDUCATION AND TRAINING
12/03/2021 – CURRENT Kharkiv, Ukraine
MASTERS DEGREE O.M Beketova National University of Urban Economy in Kharkiv Ukraine
Address Marshala Bazhanova St, 17, Kharkiv, Kharkivs‘ka Oblast Ukraine , Kharkiv, Ukraine
Website en.kname.edu.ua
19/09/2012 – 04/06/2018 Akure, Nigeria
BACHELOR IN TECHNOLOGY ARCHITECTURE Federal university of technology Akure, Ondo state
Address Futa South Gate Akure, Akure, Nigeria Website www.futa.edu.ng
LANGUAGE SKILLS
Mother tongue(s): ENGLISH LANGUAGE
Other language(s):
UNDERSTANDING SPEAKING WRITING
Spoken Spoken
Listening Reading
production interaction
RUSSIAN A1 A1 A1 A1 A1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Information Technologies Communication software and social media Social Media Microsoft
Word Team-work oriented Good listener and communicator Organizational and planning skills
Zoom Microsoft Excel Strategic Planning Internet user Decision-making WhatsApp
Motivated Creativity
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