Любовь

LYUBOV GODUN

[відкрити контакти](див. вище в блоці «контактна інформація») SUMMARY
Target-driven person with a record of academic success, eager to add
[відкрити контакти](див. вище в блоці «контактна інформація») value to quality-focused team. Passionate about community service.
Looking for a role that provides opportunity for high levels of
Kyiv, Ukraine responsibility. Detail-oriented at making critical decisions, managing
deadlines and conducting team reviews. With expertise in analysis
and quantitive problem-solving skills, dedicated to company growth
and improvements. Customer-focused that is successfully contributing
to company pro ts by improving team ef ciency and productivity.
Skilled at effective negotiations and upselling techniques. Utilises
excellent organisational skill to enhance ef ciency and lead teams to
achieve outstanding sales. Knowledgeable professional offering
practical communicative and administration skills. Reliable and
collaborative team member, looking for opportunity to develop
management skills further and «climb the career leader».

EXPERIENCE
3Shape - Kyiv, Ukraine - Customer Success Manager France -
08/08/2022-now
- Work with intra-oral scanner TRIOS and the software.

- Held trainings of 3 hours to dentists, explained how the software and
the hardware works.

- I made sure that the client uses the product to the maximum, stays
satis ed with it and does not stop at the basic functionality.

- My priority is to prevent problems with the product.

- Working with the CRM system.

- Contacted customers about potential service upgrades, shipments,
product services and account changes.
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- Learned the basics of troubleshooting, made installations using
Team Viewer and checked client’s system con gurations.

- Stayed calm during different technical issues.

- Called new customers and answered numerous phone calls, also
answered emails.

- TV channel «TET» - Kyiv, Ukraine - Casting Manager -
12/2021-02/2022
- Held meetings with directors to discuss character backstories, lm
plots character requirements.

- Managed the auditions, hiring and talent scouting for new tv shows.

- Decreased expenditures using clever negotiations skills to secure
the best contracting deals with actors.

- Proactively contacted agents to obtain auditions with likeable and
preferred actors for roles.

- Scouted and hired inspirational talent for entertainment programs
roles through different social media platforms such as: Instagram,
Facebook, Tiktok etc…

- Stayed calm and polished at all times, even during moments of
extreme stress or when dealing with dif cult personalities, to
accomplish professional goals.

- Carefully studied scripts to determine the voice and appearance of
actors required for parts.

Online Pharmacy - Kyiv, Ukraine - Customer Support Agent -
02/2021-09/2021
- Handled objections and disputes within three minute timeframe,
ensuring customer satisfaction.

- Offered product advice, increasing customer satisfaction.
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 - Monitored product pricing and stock levels, ensuring complete
accuracy.

- Took full advantage of upsell opportunities with new and potential
customers.

- Answered 700 daily phone calls to resolve any customer issues
ef ciently.

- Contacted customers about potential service upgrades, new
payment methods, shipments, product services and account
changes.

- Trained 3 new employees in order to maximise team performance.

- Built meaningful connections with customers through con dence
and support, resulting in 15% sales increase.

MVK - Kyiv, Ukraine - Administrator - 06/2019-08/2019
- Made daily operational decisions for purchasing and inventory
management.

- Increased of ce organisation by developing more ef cient ling
system and customer database protocols.

- Elevated customer satisfaction ratings by resolving issues quickly
and effectively.

- Improved processes to maximise operational ef ciency.

- Maintained utmost professionalism when interacting with customers
by telephone or in-person to answer questions, provide general
information or direct to appropriate personnel.

- Performed customer needs assessments and coordinated
resolutions with supply chain and quality teams.

- Utilised exemplary negotiation skills to obtain manufactured service
agreements and assure quality standards.
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 G.Bar - Bratislava, Slovakia - Makeup Artist - 01/2017-12/2018
- Collaborated with costume and set designers to ensure consistency
with prosthetics and makeup.

- Conducted in-depth consultations with clients to determine
allergies, skincare routines and preferences.

- Kept up to date on the latest makeup trends through regular
networking, reading publications and researching.

- Consulted with clients before starting makeup projects to determine
requirements, including style, theme and customer vision.

- Successfully enhanced facial aesthetics by selecting appropriate
makeup colours, shades and application methods.

- Maintained up to date knowledge on the latest beauty products,
treatments ans market trends trough regular research on social
media, magazines and networking.

- Assisted in answering company’s emails and phone calls, managing
matters including taking appointments, providing beauty
knowledge and handling complaints.

- Assisted in stock counting, including beauty products and styling
tools, ef ciently ordering low-stock supplies.

- Conducted consultations with makeup styles and their desired
outcome.

- Carried out a variety of skin treatments on client’s skin, including
moisturising, exfoliating and peeling.

Louis Vuitton - Paris, France - Fashion Merchandiser -
09/2016-10/2016
- Aided buyer in assortment and category planning.
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 - Enhanced overall store appearance by applying careful
consideration to product and display locations.

- Updated seasonal displays such as windows and mannequins to
highlight curent product lines.

- Assisted in gathering and moving materials and equipment for
assigned displays.

- Assisted global brand teams plan seasonal campaigns for retail and
wholesale and delivering comprehensive toolkits for regional
implementation.

- Managed the evaluating, determining value and pricing of new
products within product range.

- Provided friendly and attentive service by promptly responding to
customer enquiries and following up on complaints.

- Instructed teams to clean shelves, storerooms and shop oors in one
week, keeping areas hygienic for customers and staff.

EDUCATION (2022)
Catholic University of Lille - Lille, France
Bachelor of Media, Culture and Communication

SKILLS
- Con dentiality understanding

- Database maintenance

- Equipment sterilisation
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 - Multi-line phone systems

- Letter writing

- Appointment scheduling and setting

- Meeting planning

- Microsoft Of ce pro ciency

- Vendor relations skills

- Social media knowledge

- Inventory purchasing

- Communication with clients

- Team player

LANGUAGES
First languages: Ukrainian, Russian
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