Customer Support Representative

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are looking for smart, proactive and highly motivated professionals to make a valuable addition to our team.

Job Responsibilities:

• Manage incoming queries.
• Respond to customer queries in a timely and accurate way (24/7 service).
• Follow up with customers to ensure their issues are resolved.
• Gather customer feedback and analyze customer satisfaction.

Requirements:

• Good knowledge of English is a must.
• Top-notch written and interpersonal abilities.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• A passion for customer satisfaction.
• Time management skills.
• Readiness to learn.
• Alignment with our company’s values.

Will be considered a plus:

• Experience in customer service.
• Proficient computer skills.

What we offer:

• Comfortable work environment, remote work.
• Schedule: 5 days per week; 10.00−18.00 / 00.00−08.00 / 16.00−00.00 / 8.00−16.00 EET. The candidate has to be ready to work with all these shifts.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

For a better understanding of who we are and what we are doing, visit our website:

https://diya.pro/