Receptionist in Medical clinic (English)

Hello, dear future employee

Front Desk Helpers Co was founded in 2015 and is a leading hi-tech outsourcing company in the USA with a global pool of over 100 employees. We provide top-quality specialists, HR management, and outsourcing solutions to businesses worldwide.

Currently, we are seeking a remote Receptionist for a medical clinic in New York. This is a fully remote position, and I would love to discuss the details with you further if you’re interested.

What are the requirements:

• English (Upper-Intermediate), Russian (Fluent). Our patients are from Latin American countries, USA and CIS countries.
• Excellent computer skills (ability to work with apps, CRM, emails, etc.)
• Previous experience in a call center (be ready for 50 incoming calls) is a plus
• High level of customer service to provide the right support for the patients
• Quick learner (to learn medical information)
• Detail orientation, as we are working with insurance policies
• Punctuality
• Fast-speed internet connection
• Your own computer or a laptop

Schedule:

Monday-Thursday 2 pm — 7 pm, Friday 2 pm — 6 pm, shifts according to New York time (UTC-5). There are options to work additional hours.

What do we offer:

• We provide 2 weeks of training for new employees, which is paid $4 per hour. The hourly rate is 5$ per hour. We pay in USD twice per month
• Work in an experienced team under the supervision of a manager.
• Ability to work remotely in the afternoon hours.
• Paid vacation after one year of employment.
• Monthly bonuses for employee of the month reward.
• We provide our employees with hardware IP phones as the instrument to connect to USA customers as well as all the necessary software (CRM, virtual fax machine, SMS service, VPN).
• Open-minded management, who are easy to contact.
• Equal opportunities for people of any age, gender, or nationality.
• English and Spanish lessons for employees.
• Self-development courses powered by famous platforms.

Responsibilities:

• Receiving different range of phone calls from clients
• Scheduling appointments with doctors, as well as rescheduling appointments
• Registration of new clients in a computer system
• Direct client’s messages/requests/questions to the medical team
• Few other reception-related tasks

Please, note that you will have to watch training videos, read manuals and pass training with team-lead. The training contains a big volume of medical information, data about doctors' availability, insurance details, a memo about clinic specialization, and many others. After the training, you will pass the test.

Looking forward to hearing from you!