Receptionist

Requirements:

• Education
• Mandatory work experience of 2 years or more as a receptionist/reception manager
• Confident user of PC and office equipment: Microsoft Office (Word, Excel, PowerPoint, Outlook, Booking, Expedia), Google
• Knowledge of Business Etiquette
• Attentiveness, practicality, working with information, willingness to learn, responsibility, emotional balance and resistance to stress, multitasking
• Knowledge of Advanced English will be an advantage

Working conditions:

• official employment, compliance with all requirements of the Labor Code
• working hours from 8:30 am to 5:30 pm Mon/Fri — in the office
• social protection, paid vacation and sick leave; a decent salary level
• Housing coverage
• modern and comfortable office (Ngorongoro Building, Arusha — Tanzania)
• corporate discounts on the Company’s products
• work in a socially responsible company

Duties:

1. Greeting and Welcoming Guests: Receptionists are often the first point of contact for guests, so they greet visitors warmly, answer inquiries, and provide information about the hotel’s facilities, services, and local attractions.
2. Managing Reservations: Receptionists handle guest reservations, whether made in person, over the phone, or online. They ensure accurate booking information, assign rooms, and confirm reservations as needed.
3. Check-In and Check-Out Procedures: Receptionists facilitate the check-in and check-out process for guests, including verifying identification, processing payments, and issuing room keys. They also address any guest concerns or requests during their stay.
4. Handling Phone Calls and Correspondence: Receptionists manage incoming calls, redirecting them to the appropriate department or taking messages as necessary. They also respond to emails and other forms of correspondence in a timely manner.
5. Administrative Tasks: Receptionists assist with various administrative duties, such as maintaining guest records, updating databases, and organizing paperwork. They may also handle billing, invoicing, and other financial transactions.
6. Providing Concierge Services: Receptionists may offer concierge services to guests, such as arranging transportation, making restaurant reservations, and booking tours or excursions.
7. Ensuring Security: Receptionists monitor the lobby area and ensure the safety and security of guests and staff. They may also oversee access control systems and assist with emergency procedures if needed.
8. Maintaining Cleanliness and Order: Receptionists help maintain the cleanliness and tidiness of the reception area, ensuring it presents a professional and welcoming appearance at all times.
9. Multitasking and Problem-Solving: Receptionists must be able to handle multiple tasks simultaneously and effectively resolve any issues or complaints that arise from guests or other staff members.
10. Upholding Professionalism: Receptionists represent the hotel and its brand, so they must maintain a professional demeanor, exhibit excellent customer service skills, and handle all interactions with courtesy, efficiency, and discretion.