Ukraine's #1 job site
- 59 500 – 79 000 UAH, Base rate and bonus
IT; 50–250 employees-
Kyiv, вулиця Дмитрівська, 44А.
2.3 km from center -
Viktoriia Voitasyk
+380969555240 - Full-time. Work experience more than 2 years. Higher education.
- English — above average
- Communicability
- Responsibility
- Organizedness
- Activity
- Work with clients
- Data analysis
- Reporting
Job description
About the Company: Introduct is a leading outsourcing company, specializing in solving complex operational, technological, and strategic challenges across various industries. We assist clients in different countries in the following sectors:
- Gambling and iGaming
- Insurance and Fintech
- Crypto banking
- Statistics and big data analysis
We are committed to providing high-quality customer service and are constantly seeking talented professionals ready to join our dynamic team. Responsibilities:
- Organaizing and managing all product support activities
- Writing and optimizing support processes
- Training employees on processes and customer interaction
- Managing primary escalation of problem situations
- Participation in compiling departmental reports
- Organizing support work in all directions
- Participation in resolving critical incidents
- Maintaining communication with clients and ensuring high levels of feedback
- Must be open to business travel opportunities to Estonia
- Managing team perfomance and even load distribution
Requirements:
- Experience in product/service support, preferably in a managerial position
- Excellent communication and organizational skills
- Ability to effectively manage time and resources
- Experience working with clients and managing conflict situations
- English language proficiency sufficient for working with international clients and teams
Benefits:
- Fixed working schedule, five days a week
- Contract based on Diia.City
- Competitive salary, plus monthly bonuses for high performance
- Paid sick leave and vacation
- Working in a comfortable office with the possibility of business trips to Estonia
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