Quality control manager (Spanish)

PIN-UP.CRM is a group of companies that build a high-quality level of service and marketing for all customers of the ecosystem. PIN-UP.CRM combines call centers, retention marketing, and SMM and has operated successfully since 2018. Our offices are located in Ukraine, Kazakhstan, Peru and India.

PIN-UP.CRM is developing dynamically and invites new team members to join the team.

We are currently looking for a Quality control manager with knowledge of Spanish.

Our candidate:

• Is fluent in correspondence in Spanish/Russian;
• Has an experience in customer support;
• Communicative, active, result-oriented;
• Can quickly search for information;
• Is ready to learn and absorb new information;
• Has the equipment for remote work (PC/laptop, Windows 10/11).

Responsibilities:

• Check the correctness of operators (chats) in Turkish according to internal regulations and Summarize what was good and what needs to be worked on;
• Provide feedback on verified dialogues in Spanish;
• Maintain reporting documentation;
• Analyze the feedback received from TLs and constantly work on improving their qualitative and quantitative performance.

Working with us, you will get the following:

• A job that you will be proud of;
• An opportunity for professional and career development within the entire ecosystem of PIN-UP Global;
• Convenient work schedule;
• Constant support and assistance at all stages of work;
• Business games and training for skills development and professional growth;
• Holiday and sick leave at the expense of the ecosystem.