Optical Boutique Coordinator

New York’s Premier Destination for Luxury Eyewear

Position: Optical Boutique Coordinator

Location: Remote

About:

Since 1996, our boutiques has been a trailblazer in the eyewear industry in NYC, known for its extensive and exclusive collection of luxury frames and a dedication to advanced lens technology. We pride ourselves on blending optics, style, and fashion to offer a unique client experience that stands out in the optical fashion industry.

Role Overview:

As an Optical Boutique Coordinator, you will be an integral part of our team, ensuring the seamless operation of our multi-store operation. This role is perfect for individuals who are process driven, responsible, enjoy multitasking, and thrive in a dynamic, high-end environment.

Select Key Responsibility Examples:

• Appointment Coordination: Efficiently manage appointment scheduling across our multi store operation, including regular monitoring of different appoitment management systems and manually synchronizing it with our internal systems.
• Customer Communication: Ensure all customer appointments are confirmed and maintain active communication with our store teams to ensure alignment across all channels.
• Scheduling Management: Keep track of staff schedules and handle necessary adjustments.
• Feedback Collection: Engage with customers to gather feedback post-appointment.
• Medical and Vision Insurance Processing: Handle insurance claims and verifications, ensuring all necessary information is up to date in our systems.
• Inventory Management: Monitor and analyze store inventories, suggest reorder of popular brands, track new product offerings, and manage purchase orders and inventory issues.
• Store Supplies: Keep an eye on store needs and quickly order necessary supplies as requested by staff.
• Other: Anything else requested by the team for effective and smooth operations.

Qualifications:

• Strong organizational skills and the ability to multitask.
• Excellent communication skills and a knack for customer service.
• Proactive, self-starter attitude with a team-player mindset.

Why Join Us?