Customer Support Specialist (Korean Language)

RISK inc: an international iGaming company pushing the boundaries of entertainment.

Who we are: An international iGaming company specialising in identifying and driving growth in promising entertainment markets. With over 1,000 professionals across more than 20 locations, we operate in 10 countries and serve over 300,000 customers.Our global operations are underpinned by strong in-house expertise, analytics and data-driven approaches. We possess in-depth knowledge of iGaming, digital and affiliate marketing, technology solutions and data analytics.

We are looking for a Customer Support Specialist for one of our partners.

In this role you will:

• Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean;
• Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns;
• Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams;
• Identify and escalate critical issues to ensure quick resolution;
• Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean;
• Gather and share feedback from players to help improve overall player experience and product development;
• Stay up-to-date with the latest game updates, patches, and events to assist players effectively;
• Maintain a deep understanding of company policies, game mechanics, and support processes.

Skills you’ll need to bring:

• Fluency in Korean with strong written and verbal communication skills, enabling you to provide clear and professional support via chat, email, and ticketing systems;
• Fluency in the Ukrainian/russian languages;
• Customer-centric mindset with the ability to deliver timely, high-quality service and handle a wide range of player inquiries;
• Solid problem-solving and troubleshooting skills, with the ability to resolve gameplay, account, technical, and payment-related issues;
• Experience working with cross-functional teams (e.g., Product, Tech Support), ensuring smooth collaboration and efficient issue resolution;
• Strong attention to detail and ability to identify, prioritize, and escalate critical issues when necessary;
• Ability to create and maintain clear, helpful documentation such as FAQs, guides, and support materials in Korean;
• Analytical mindset to gather, interpret, and share player feedback for continuous product and experience improvement.