Customer support agent

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Role Overview The Customer Support Specialist acts as the primary point of contact for our users, responding to inquiries across live chats, messaging platforms, and email. In this role, you will provide technical assistance, resolve customer issues, consult users on products and services, and cultivate a positive customer experience to drive retention and brand loyalty.

Key Objectives

• Deliver timely, effective, and accurate solutions to customer issues.
• Drive customer retention by maintaining high service quality and ensuring fast query processing.
• Meet and exceed targeted performance metrics (CSAT, SLA, FRT) and core KPIs.
• Deliver an exceptional, positive customer experience across all communication channels.
• Identify recurring product issues and escalate actionable user feedback to relevant internal teams.

Requirements

• Language proficiency: English — B1+, Ukrainian — fluent (Turkish language proficiency is a strong plus)
• Shift Availability: Willingness and readiness to work night shifts as part of a rotational schedule.
• Technical Equipment: Personal PC or laptop equipped with a working webcam (during the onboarding period).
• Workplace Setup: Reliable, high-speed, and uninterrupted internet connection to ensure continuous coverage during working hours.
• Learning Agility: Ability to quickly digest, retain, and apply large volumes of product information.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation