Process automation specialist

Summary: We are looking for a hands-on Business process automation specialist who can learn how a company processes work, identify what needs to change, implement improvements, and transfer the improved process to the employees responsible for running it.

The role combines operational problem-solving with practical system development in Google Workspace. Assignments may include procurement, warehouse and inventory, fleet, project coordination, reporting, and other company workflows.

You will work directly with employees, perform tasks when necessary to understand the work, and build the trackers, applications, automations, and AI-supported tools needed to make the process reliable.

Requirements / knowledge:

• Hands-on experience with Google enterprise technologies, including Google Cloud, NotebookLM, and Gemini Enterprise. Strong Google Sheets skills, including formulas, validation, structured data, and reporting. Ability to build connected workflows using Forms, Drive, and AppSheet.
• Data Management: strong understanding of structured data, formulas, validation, data integrity, and access permissions.
• AI Automation: practical experience implementing AI-powered workflows or agents beyond basic chatbot/prompt usage.
• Integrations: ability to connect Google Workspace tools with approved APIs, services, or third-party systems.
• Testing & Reliability: ability to handle errors, exceptions, duplicate/missing data, and system failures.
• Technical Documentation: ability to document workflows, systems, scripts, and maintenance procedures.
• Operational understanding and willingness to learn. Ability to learn unfamiliar processes and technical subjects, ask informed questions, research requirements, and recognize when specialist approval is needed.
• Strong ownership and attention to detail. Ability to manage agreed priorities, maintain documentation, communicate clearly, and follow through without continuous supervision.

Key Responsibilities

• Understand the work. Learn assigned processes, including their practical and technical requirements, responsibilities, information flow, approvals, and common problems. Verify how the work is actually performed rather than relying only on existing instructions.
• Identify and implement improvements. Audit records and workflows, find errors and unnecessary steps, clarify ownership, and reduce duplicate work. Agree on priorities with management and execute improvements through completion.
• Build and maintain digital systems. Develop practical solutions using Google Sheets, Forms, Shared Drives, App Sheet, Apps Script, and approved integrations. Improve existing systems where appropriate rather than creating unnecessary replacements.
• Develop automation and AI-supported workflows. Automate routine processing, reminders, reporting, and information transfer. Implement AI tools and agents where they can improve document review, information extraction, discrepancy detection, or access to company information.
• Test and stabilize the process. Validate results using actual work and common exceptions. Resolve defects, protect data accuracy, and maintain appropriate access, approvals, error handling, and supporting records.
• Train users and complete the handover. Create clear instructions, train employees through practical tasks, and verify their ability to operate the process. Establish ownership for routine execution, system maintenance, and future support.
• Measure results. Track improvements in accuracy, turnaround time, manual effort, and user adoption. Review performance after handover and address remaining issues without permanently taking over another employee’s responsibilities.

We offer:

• Job type — contract
• Schedule — flexible, with overlap for meetings in EDT time zone
• Compensation — in USD, negotiable