Account Manager

Remote · Full-time contractor · UK working hours · 60,000−90,000 UAH/month + commission on new clients

Creatify is a small, fast-moving web agency based in Glasgow, United Kingdom. We design and build WordPress websites and run them on a websites-as-a-service model: clients pay a monthly fee, and design, updates and redesigns are all included. Our clients stay with us for years, and we want to keep it that way as we grow.

We’re looking for an Account Manager to look after our clients day to day, make sure requests get delivered well and on time, and build the systems we need to grow.

What you’ll do

• Look after our existing clients. Handle requests, questions and check-ins over email and video calls, and keep clients updated before they have to chase.
• Manage the flow of work. Turn client requests into clear briefs for our design and developers, prioritise the queue, and set realistic deadlines.
• Build our systems. Choose and set up a CRM, then create a proper process for website maintenance: updates, backups, renewals and regular client reviews. At the moment we don’t have a good system, so you’ll design it.
• Protect scope. Know what each plan includes and what counts as extra work, and quote extras with confidence.
• Keep clients long term. Spot problems early, handle renewals and plan upgrades, and make sure clients feel well looked after.
• Help bring in new business. This is a smaller part of the role: responding to enquiries, preparing proposals and asking happy clients for referrals. You’ll earn commission for every new client you win.

Over time you’ll take on more responsibility for billing and commercial decisions as the role grows.

What we’re looking for

• 2−3+ years in account management or client services, ideally at a web or digital agency
• Fluent written and spoken English, confident dealing with UK business clients
• Enough understanding of websites to know what a client is asking for and brief it clearly
• Very organised and good with processes: nothing gets forgotten
• Comfortable saying no to a client politely
• Able to work on your own and make decisions
• A reliable remote setup, including a backup plan for power and internet

Nice to have

• Able to make small edits in WordPress, such as text, images and simple layout fixes
• Basic SEO knowledge
• Experience setting up a CRM such as HubSpot or Pipedrive, or project tools such as ClickUp
• Experience with Divi or WooCommerce

What we offer

• 60,000−90,000 UAH/month, depending on experience
• Commission on each new client you bring in
• A long-term role with real ownership and room to grow as we grow
• A small team, direct access to the founder and no bureaucracy

To apply: send your CV and a short note (under 200 words) explaining how you’d handle a client who asks for a full website redesign in two weeks.