Customer Support Consultant (German)

About us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

About the role: We are seeking a Customer Support Consultant to join our dynamic and multicultural team, who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.

Shift: Mon-Fri, 9am — 6pm.

Areas of responsibility:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Solving and escalating tech issues
• Handling support cases: collect all relevant information from customers, according to the company’s procedures, and record this using the company’s CRM
• Interact with other departments and escalate customer feedback further

You should possess the following skills:

• A customer-oriented approach
• Strong communication skills — the ability to ask the right questions and truly listen
• Strong verbal and written German (B2 level and higher)
• Upper-Intermediate English or higher (used for internal communication)
• Problem-solving and logical thinking skills
• A results-driven, stress-resistant mindset
• A genuine drive for self-development and continuous learning
• Analytical, multitasking, and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

We will be glad to welcome you to our team!

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/ You can contact our Talent Acquisition team via email: [apply].