Psychological Support Officer, психолог

TGH (Triangle Generation Humanitaire) is a French international solidarity organization established in 1994. The organization implements emergency, humanitarian, rehabilitation and development programs in WASH, Shelter/Rehabilitation and Protection sectors. TGH currently operates in 10 countries in Africa, Asia, Middle East and Europe. TGH has been working in Ukraine since 2016.

TGH applies a 'zero tolerance' policy with regard to all misconduct affecting the professional credibility of its employees: TGH staff; partners (local or international) and service providers.

TGH strongly condemns all corporal punishment or physical violence, threats of physical violence, sexual abuse or exploitation, harassment and verbal abuse, as well as all other forms of intimidation.

The Psychologist will be responsible, through community outreach (mobile teams) for identifying persons of concern (PoC) presenting with psychosocial support (PSS) needs, including psychological first aid (PFA) and/or low-level psychological interventions (PSS) and/or referral to more specialised psychological services, and for furnishing the appropriate support in close collaboration with TGH’s other protection departments.

Psychologist will be under the supervision of the PSS Manager, and will work closely with the Legal Aid and Case Management (CM) Support teams, in addition to other departments as necessary and requested.

Responsibilities and duties:

Responsibility 1: Identification of Persons of Concern for PFA/PSS interventions

• Identification of persons of concern (PoC) in need of psychological interventions in Dnipro Oblast, specifically in TGH hromadas of intervention, through mobile support, receipt of internal/external referrals, or walk-ins to our Community Centre / Child-Friendly Space (CC/CFS)
• Assessment of psychosocial needs and risks for the PoC
• In direct collaboration with the PoC, development of a PSS response plan designed to directly respond to the identified psychological needs/risks.
• If deemed necessary/appropriate, referral to other TGH protection services (CM and/or Legal Aid)
• Follow-up on all referrals made to ensure provision of quality specialised services is put in place

Responsibility 2: Provision of PSS services in the field (mobile response)

• Conduct regular visits to collective centres and other institutions in hromadas of intervention to assess evolving needs
• Through regular visits to the hromadas, identify individuals in need of individualised PSS interventions.
• In collaboration with the PSS Manager, CM Manager and Outreach Team, delivery of Community-Based Protection Trainings and Awareness-Raising Sessions centred on psychosocial wellbeing and resilience.
• Ensure individual PSS sessions are held at a frequency appropriate to the risks/needs of the case.
• Ensure complex and/or heightened PSS needs are addressed through referral to more specialised services.
• Ensure quality data management, including sufficient qualitative data.
• In collaboration with the PSS Manager, ensure sufficient stock of age-appropriate PSS materials for mobile interventions.
• Ensure the participation of beneficiaries in decision-making at all stages of the intervention, as safe and appropriate.
• Ensure that PSS interventions are informed by and integrated with other core sectors, including and ensuring that issues for good practice in protection implementation are raised and addressed.
• Ensure ethical sensitivity and principles of «Do No Harm» are maintained in the implementation of PSS activities.
• Ensure respect for good practices in data protection and confidentiality, including the ‘Need to Know' principle.
• Ensure proper filing of documents, including paper files of individual cases, and that all electronic and paper files are followed up, kept updated, and secured in line with good practice in data protection.
• Ensure TGH’s guidelines and international protection standards are considered and any departures documented.

Responsibility 3: Provision of static, structured PSS sessions (Community Centre/Child-Friendly Space)

• Contribute the development/translation of structured PSS curricula.
• In collaboration with the PSS Manager, ensure sufficient stock of PSS materials for CC/CFS, including for one-to-one and group PSS interventions.
• Directly contribute to the safety and security of the CC/CFS by ensuring respect for all centre users and TGH staff at all times, a welcoming, warm environment, and that the CFS is exclusively for use by children and their caregivers.
• Provision of multi-session, structured PSS to age-disaggregated (children, adolescents and adults) and gender-disaggregated (if deemed necessary) groups.
• Ensure that PSS interventions are informed by and integrated with other core sectors, including and ensuring that issues for good practice in protection implementation are raised and addressed.

Responsibility 4: Monitoring, Evaluation, Accountability and Learning (MEAL)

• Contribute to lessons learned for the project in collaboration and as requested by line manager .
• Prepare or contribute to the preparation of timely reports on PSS interventions and activities as requested .
• Support MEAL team as requested by line manager to ensure robust data collection and protection.
• Ensure quality data management, including sufficient qualitative data.
• Ensure respect for good practices in data protection and confidentiality, including the ‘Need to Know' principle.
• Ensure proper filing of documents, including paper files of individual cases, and that all electronic and paper files are followed up, kept updated, and secured in line with good practice in data protection.

Responsibility 5: Capacity Development

• As requested, contribute to or directly lead on the implementation of Community-Based Protection Trainings and Awareness-Raising Sessions centred on psychosocial wellbeing and resilience.
• As requested by line manager, contribute to the capacity development of new staff, local authorities and/or implementing partners.
• Attend internal and external meetings as requested
• As requested, represent TGH at Cluster/Sub-Cluster/Working Group meetings, meetings with relevant government departments, UN agencies, NGOs and community based organizations

This list is not exhaustive. Tasks and responsibilities are subject to modifications according to the needs.

Job requirements:

• Bachelor’s Degree in mental health sciences, psychology, counselling or social sciences from a recognized institution.
• Master’s Degree in any of the above fields is an added advantage.
• At least three years' experience in implementing mental health and psychosocial support activities.
• 1 year of experience as a field psychologist, protection case manager/worker, legal aid officer, or any position related to protection.
• Technical knowledge and understanding of protection in humanitarian emergencies, including issues relating to violence, coercion, deliberate deprivation and abuse.
• Experience of providing PSS services to GBV survivors is an asset
• Good knowledge of the Ukrainian humanitarian context.
• Willingness to travel in Kharkivs’ka, Zaporizs’ka, and Dnipropetrovs’ka oblasts.
• Adaptability and openness to feedback, including the evolution of contexts and missions, and new protection minimum standards.
• Good communication and report writing skills, excellent interpersonal and organizational skills, omputer knowledge
• Autonomy, Adaptability and flexibility to projects needs
• Fluent Ukrainian, basic/intermediate knowledge of English is required

What we offer:

• Work in comfortable office in the center of Dnipro
• 24 annual vacation days + national holidays
• Official employment with competitive salary
• Medical insurance for an employee + family members