Фахівець із соціальної роботи, Case Management Officer

Terre des hommes is looking for a proactive, energetic, and organized Case Management Officer to join its team in Kharkiv to support the implementation of its projects. If you are looking for a meaningful job that will make a lasting impact on the lives of children, we want to meet you.

Start date : As soon as possible

Probation period : 3 months

Remuneration package : Attractive salary, private health insurance and life insurance against accidents

Contract : 6 months (with possibility of extension) , local, full-time employment contract.

Location : Kharkiv.

Deadline for applications : Recruitment will be ongoing until the position is occupied

WHAT WE DO IN EUROPE AND UKRAINE

Terre des hommes (Tdh) is the leading Swiss organisation for children’s aid. Since 1960, Tdh has helped build a better future for children and youth, especially those most exposed to risks, making an impact with innovative and sustainable solutions. Active in more than 30 countries, Tdh works with its own teams and/or local and international partners to develop and implement field projects which significantly improve the daily lives of over four million children and members of their communities every year, with a focus on mother and child health, migration, and access to justice for children.

In Europe, Tdh strives to ensure the full realisation of children’s rights, equally and without discrimination. We are present in Albania, Kosovo, Moldova, Romania, Ukraine, Hungary, and Greece, while together with partners, we reach children in other 14 European countries.

In Ukraine, Tdh has worked through partnerships since 2009 and legally established its offices in 2014. Since 2015, Tdh has been providing various services to children, youth and their families in the conflict affected area, with a strong focus on psychosocial support.

For more information, please check https://www.tdh.ch/en https://tdh-ukraine.org/en ; www.facebook.com/TdhUkraine/

Specific Responsibilities

• Ensure alignment with Inter-Agency Case Management Guidelines, standardized operating procedures and tools.

• Adherence to key child protection principles including best interests of the child and do no harm.

• Familiarize with the international standards relevant to the minimum standards of child protection in emergencies, and case management in emergencies situations.

• Ensure adherence to Terre des hommes Child Safeguarding and Code of Conduct.

• Together with the Project Manager, ensure the establishment and implementation of work plans, setting clear targets and activity plans.

• Follow the case management steps ensuring that each step is properly implemented and documented in the individual’s file.

• Ensure registering and regularly update cases in the Case Management Information Management System as well as hard copy.

• Support individual cases, when necessary, and provide regular monitoring of all aspects of case management services.

• Organize and participate in regular case management committees.

• Assist in organizing trainings on case management, conduct information sessions and trainings.

• Provide technical advice on cases and psychosocial support. Facilitate peer-to-peer support groups where appropriate.

• Monitor timescales for response, decision-making, follow-up and review.

• Map existing specialized services and make sure that the referral pathway is up-to-date to facilitate beneficiaries' access to services in conjunction with that shared by the Child Protection Sub-Sector Working Group.

• Ensure case information and data are collected systematically and accurately.

• Ensure implementation of information management protocols, particularly in terms of confidentiality of data (including data base).

• Ensure regular communication with the Project manager on activities' updates, achievements and challenges via meetings, reports and ad hoc communication upon request and needs. Flag urgent issues when they arise.

• Follow up on administrative and logistical procedures connected with the accomplishment of the planned activities.

• Ensure proper use of equipment and other material resources available to the project.

• Share necessary security updates with Project manager in Case Management areas of intervention to ensure safety of beneficiaries and team members in ongoing risk assessments.

• Regular participation to the sub national cluster meetings and share updates to Tdh relevant team members.

• Support social services provision through case management approach for vulnerable children and their families ensuring the capacity building for social workers and partner organizations.

• Actively involved in all stages of project implementation including contribution to Project reporting and business trips to the location where the project will be implemented for the purpose of monitoring and support while strictly adhering to project deadlines.

• Regularly communicate and coordinate with contact persons at a local level state and non-state administration (urban and rural areas), such as district social policy departments, children’s affairs department, center for social service and other protection service providers, NGOs etc.

• As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in Project with the above key duties.

Strategy and policy

• Contribute to the implementation of the policies and strategies of the delegation and its sector of activity;

• Advocate for the support to the child protection systems strengthening in social work practice, aligned with the national strategies, including but not limited to the National Better Care Reform and coordination with other subnational state administration relevant to case management.

Personnel management / team management

• Communicate and collaborate in accordance with the communication contract;

• Regularly exchange information with his/her manager;

Abuse Prevention Policy (CPP) — Operational Risk Management

Comply with the Child Protection Policy, Safety Policy and Anti-Fraud and Corruption Policy.

Skills

• Manages time and priorities, meets deadlines

• Cooperates and contributes to achieving goals

• Supports and advises colleagues

• Adapts communication to the intercultural environment

• Respect for others

Qualifications

University Degree, preferably in social and humanistic fields is desirable.

Experience

• Work experience in the state social service relevant to children’s rights is desirable;

• Minimum 2 year of experience in a similar position;

• Excellent communication skills;

• Excellent record keeping and documentation skills;

• Ability to work independently and organize, prioritize, and follow through on multiple tasks in a fast-paced, deadline-oriented environment;

• Strong team spirit;

• High level of integrity

• Respect of deadlines;

• Ability to uphold high standards and punctuality under pressure.

Languages

Fluency in Ukrainian (written and spoken), knowledge of English is desirable.

IT skills

Experience in using such computer software as Microsoft Office, knowledge of database package MS Excel.

• Child Safeguarding Policy: To commit to respect Tdh Risk Management Policies including Child Safeguarding Policy, Safety and Security Policy and Anti-Fraud/Corruption Policy, Whistle Blowing Policy. GDPR compliance: By sending your application, you agree that your personal data will be used in the recruitment process. All the documents we will request in different steps of the recruitment process will only be used for this purpose. All staff involved in recruitment and selection are aware that data protection rules apply, and that personal information will be treated confidentially. According to our policy, we will keep your application documents for the period of the recruitment only. Due to an anticipated high number of applications, Tdh is not in a position to respond to each applicant individually. Please note that only short-listed candidates will be contacted for the first interview.