Contact information

The job seeker has entered a email, Instagram and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/10022031/

Work experience

Customer support representative

from 09.2021 to 07.2022 (10 months)
Multichoice, Lagos (Media)

-Addressed customers courteously using suitable methods and problem-solving skills.
-Resolved technical issues for customers, including login problems, feature inquiries, and account-related concerns.
- Collaborated closely with the product and engineering
teams to identify, reproduce, and report software bugs, ensuring effective problem resolution.
- Actively participated in discussions about complex
cases, sharing insights and contributing to team problem-solving.
-Utilized CRM software to document interactions, track customer feedback, and contribute to continuous improvement initiatives.

Additionally contact information:

Whatsapps: [open contact info](look above in the "contact info" section)
Skype: live:.cid.62535d4ddab3f5c0
Telegram: [open contact info](look above in the "contact info" section)

Customer service representative

from 03.2017 to 06.2019 (2 years 3 months)
UNIKEM Industries, Lagos (Wholesale, distribution, imports, and exports)

-Managed orders per customer request
• Assisted customers with product inquires, provided
support and other customization request
• Preventing store losses using awareness, attention to detail and logistics monitoring
• Focused in customer interactions
• Assisted with inventory management and restocking. contributing to a well-organized and visually appealing
store environment.
• Utilized CRM software to track and manage customer interactions, leading to improved data accuracy and streamlined communication.
-Conducted product training sessions for customers, improving their understanding and utilization of company products.

Additionally contact information:

Whatsapps: [open contact info](look above in the "contact info" section)
Skype: live:.cid.62535d4ddab3f5c0
Telegram: [open contact info](look above in the "contact info" section)

Education

UNICAL

Business, Lagos
Higher, from 2018 to 2022 (4 years)

Additional education and certificates

Certified Customer Experience Professional (CCXP)

2023, 2 years

Knowledge and skills

• Medical information
• Confidence
• Communicability
• Sale of prescription drugs
• Sale of dietary supplements
• Sale of medical products
• Active listen
• Adaptability
• Time management
• Computer literacy
• Persistence
• SalesWorks
• Conducting online chats
• Conscientiousness
• Ability to work in multitasking mode
• Management of CRM
• Receiving incoming calls
• Fast typing
• Second line of support
• The first line of support
• Organization of internal transport
• Stress resistance
• Organization of road transport
• Organization of international transportation
• Attentiveness
• Online teaching
• Teaching for children and teenagers
• Google Meet
• Conducting individual classes
• Google Classroom
• Quizlet
• Teaching for adults
• Corporate English Teaching
• Skype user
• Educability
• Conducting conversation clubs

Language proficiencies

• English — fluent
• French — average
• German — beginner

Additional information

Additionally contact information:

Viber:[open contact info](look above in the "contact info" section)
Skype: live:.cid.62535d4ddab3f5c0