Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/10050259/

Work experience

Senior Project Manager / Team Lead (partial COO responsibilities)

from 01.2026 to 07.2026 (7 months)
Outline Marketing, Дистанційно (Маркетинг, реклама, PR)

- Audited existing PM and SEO team processes and led a department-wide restructuring initiative, redesigning workflows from the ground up;
- Built the PM department from zero: sourced, hired, and onboarded 2 Project Managers, growing a one-person function into a 3-person team while remaining an active PM;
- Designed and implemented department-wide SOPs, a task management system (ClickUp), and a knowledge base, plus a new client reporting system;
- Reduced client-facing incidents (missed deadlines, complaints, rework) from multiple occurrences per week to occasional through process standardization;
- Retained 2–3 at-risk client accounts (~15% of a ~10–20 client portfolio) by resolving service and communication issues;
- Identified underperforming SEO specialists and initiated staffing changes to raise team output.

Head of project manager department /Senior Project manager

from 12.2023 to 03.2025 (1 year 4 months)
Netrocket, агентство інтернет-просування, Дистанційно (Маркетинг, реклама, PR)

- Established and led a team of 5 project managers handling 30+ clients across SEO, PPC, and content marketing projects;
- Improved gross profit margin 25 % to 35% by optimizing workload and timelines;
- Introduced performance review processes, enhancing team retention and engagement;
- Developed SOPs, dashboards, and reporting structures, reducing project delays by 50%.

Head of Project Management Department

from 02.2021 to 03.2023 (2 years 2 months)
Profit Whales, Київ (Маркетинг, реклама, PR)

- Led and managed a team of Project Managers, overseeing hiring, training, and performance across the department;
- Managed end-to-end lifecycle of 8+ concurrent projects, continuing to scale the team's hiring and structure as workload grew;
- Collaborated with cross-functional teams (developers, designers, and content managers) to keep projects aligned across disciplines;
- Led monthly sprint planning, retrospectives, and client demo sessions to maintain transparency and alignment with clients;
- Delivered 90% of projects within scope, time, and budget across the department's full project load;
- Built department-level processes and standards that supported consistent delivery as the team scaled.

Project Manager

from 11.2020 to 02.2021 (4 months)
Profit Whales, Київ (Маркетинг, реклама, PR)

- Managed a portfolio of up to 20 Amazon seller/business accounts for PPC advertising campaigns, coordinating closely with PPC specialists on campaign execution;
- Oversaw project planning, timelines, budgets, and resource allocation across a high-volume client portfolio;
- Identified capacity constraints from managing 20 concurrent projects and began hiring additional PMs, reducing individual caseloads to 5–7 projects;
- Maintained quality control and risk management across campaigns, ensuring deliverables met client expectations and timelines;
- Acted as primary point of stakeholder communication between clients, PPC specialists, and internal teams;
- Built and maintained structured project documentation and reporting processes.

Customer Success Manager

from 05.2020 to 11.2020 (7 months)
Sponsoreds, Київ (IT)

- Managed a large portfolio of customer accounts for an Amazon PPC advertising, analytics, and campaign automation platform;
- Ran regular product demos and onboarding sessions to introduce new users to the software and drive adoption;
- Gathered user feedback through direct communication and demos, translating pain points into concrete feature and UX improvement ideas for the development team;
- Collaborated closely with the engineering team to prioritize and shape product improvements based on customer input;
- Resolved customer issues and built trust through transparent, responsive communication;
- Contributed to a more user-friendly product by helping drive UX enhancements adopted into the software.

Education

ОНУ ім. І.І. Мечникова

Романо-германська філологія, Одеса
Higher, from 2009 to 2014 (5 years)

Additional education and certificates

IAMPM

2022, 2 months
Certificate

Agile Project Management

19 hours
Certificate

Introduction to Scrum Master Profession

Oct., 2023
Certificate

Scrum Master Certification

Oct., 2025
Certificate

Knowledge and skills

• Уміння аналізувати
• Управлінські навички
• Project management
• Stakeholder management
• Risk management
• Budget management
• Time management
• Jira
• Trello
• Asana
• ClickUp
• Worksection
• Google Analytics
• Google Sheets
• Google Docs
• Notion
• Confluence
• Team management
• KPI tracking OKR tracking
• Mentoring
• Coaching
• Cross-functional
• Agile
• Workload Prioritization
• Conflict settlement
• Kanban
• Ability to prioritize
• Ability to delegate
• Effective communication
• Project planning
• Task management
• Independent decision-making
• Flexibility
• Organizational skills
• Communication
• Negotiation
• Conflict mediation

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Project Manager with 6+ years of experience, including building and leading PM departments from scratch at three companies across marketing, e-commerce, and SaaS. Track record of scaling teams (1 → 3-5+ PMs), designing SOPs and reporting systems that cut delays by up to 50% and improved margins by 10 points, and delivering 90%+ of projects on time and within budget. Skilled in Agile/Scrum, cross-functional coordination (developers, designers, PPC/SEO specialists), and client-facing communication in English and Ukrainian.