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Work experience

Customer support representative

from 04.2023 to 12.2024 (1 year 8 months)
Hillhouse Quarry group limited, Remote (Construction industry and woodworking)

An energetic and ambitious person who has developed a mature and responsible approach
to any task I undertake or any situation I am presented with.
Confident and highly organized administrative professional with experience in busy office and
reception environment. Meticulous in my approach to data collection and presentation.
Highly motivated Customer Sales Representative with over 10 years of experience in driving
sales, managing customer relationships, and exceeding targets and also delivering excellent service to ensure customer satisfaction
and loyalty. Proven track record of boosting sales and achieving performance goals.

Responsibilities
Developed and implemented effective sales strategies to exceed revenue targets in assigned territories.
Exceeded monthly sales targets by an average of 15% through effective product recommendations and up-selling techniques.
Conducted product demonstrations and provided detailed product information to assist customers in making informed purchasing decisions.
Managed inventory and coordinated with suppliers to ensure product availability and timely restocking.
Accurately log all customer interactions in CRM software (e.g., Zendesk, Salesforce) to track inquiries, responses, and resolutions.
Maintain up-to-date knowledge of the company’s products, services, policies, and procedures.
Ensure high levels of customer satisfaction by delivering top-tier service and ensuring resolution of customer issues.
Prioritize customer cases based on urgency and complexity while working independently.

Achievements
Consistently received a customer satisfaction rating of 95%+ in post-interaction surveys for excellent service and quick resolution.
Drove an increase in revenue through remote upselling, contributing to a 10% growth in monthly sales through identifying customer needs during interactions.
Played a key role in implementing a new CRM tool for remote teams, leading to a 15% improvement in team efficiency and issue resolution time.

Sales representative

from 01.2021 to 02.2023 (2 years 1 month)
Fadac resourses and services limited, Remote (IT)

Utilized CRM software to manage customer interactions, track sales activities, and analyze customer data for strategic decision-making.
Provide superior services to diverse client base through innovative marketing and company branding.
Developed and maintained relationships with key customers to ensure repeat and referral businesses.
Consistently exceeds monthly sales goals.
Conducted product demonstrations and provided detailed product information to assist customers in making informed purchasing decisions.
Manage time effectively in a remote environment, ensuring all tasks, responses, and follow-ups are completed promptly.
Conduct follow-up to ensure customers are satisfied with solutions provided and document feedback.
Ensure high levels of customer satisfaction by delivering top-tier service and ensuring resolution of customer issues.

Sales representative

from 06.2018 to 03.2020 (1 year 9 months)
Xiran cosmetics, Sumy (Beauty, fitness, sports)

Contribute to all aspects of the store including serving customers and stacking shelves.
Developed and maintained relationships with key customers to ensure repeat and referral businesses.
Developed and implemented effective sales strategies to exceed revenue targets in assigned territories.
Assisted customers in selecting the right goods by asking open minded questions to determine each customers need while explaining it’s use and suggesting the right products
During the time of my work I also developed a great relationship with managers the company was overly impressed with my work.

Sales representative

from 12.2016 to 04.2018 (1 year 4 months)
lusha cosmetics, Sumy (Beauty, fitness, sports)

Contribute to all aspects of the store including serving customers and stacking shelves.
Developed and maintained relationships with key customers to ensure repeat and referral businesses.
Developed and implemented effective sales strategies to exceed revenue targets in assigned territories.
Assisted customers in selecting the right goods by asking open minded questions to determine each customers need while explaining it’s use and suggesting the right products
During the time of my work I also developed a great relationship with managers the company was overly impressed with my work.
Ensure high levels of customer satisfaction by delivering top-tier service and ensuring resolution of customer issues.
Conduct follow-up to ensure customers are satisfied with solutions provided and document feedback.
Troubleshoot product issues or service concerns by gathering details, investigating problems, and offering effective solutions.
Ensure all customer queries are resolved within specified response times and follow-up as needed.

Education

Sumy State University

Medicine, Sumy
Higher, from 2014 to 2020 (6 years)

Knowledge and skills

• Confidence
• Sales and Customer Service
• Excellent communication
• Knowledge of product storage rules
• Team collaboration and Training
• Data analysis
• Creativity
• Verbal and written expert
• Analytical thinking
• Upselling and cross-selling
• CRM Software Proficiency
• Multichannel Support
• Knowledge Base Management
• Data Entry & Reporting
• Active Listening
• Empathy and Patience
• Adaptability and Flexibility
• Ability to work in multitasking mode
• Conflict resolution
• Time management
• Experience using cloud-based platforms

Language proficiencies

English — fluent

Additional information

Reading Novels, Playing Scrabbles and crossword puzzles, listening to music.