Kamil

Kamil Aliiev

Employment History Details
Hotel Guide at ANEX TOUR, Turkey, Thailand, UAE Kharkiv
April 2018 — April 2020 Ukraine
• Guided guests through hotel amenities and services. [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
• Assisted with tour bookings and provided information on local
attractions.
Skills
• Responded to guest inquiries and ensured customer satisfaction. English (B2)
In my role, I have consistently excelled in sales, played a key role in
Turkish (B2)
enhancing the quality of company processes, and effectively resolved
complex customer issues. Ukrainian (Native)

Customer Support Representative at ARCE Contact Center, Kiev
April 2021 — April 2022
• Assisted customers with queries and provided support via phone,
email and chat.

• Resolved customer complaints and ensured customer satisfaction.

• Maintained customer records and updated databases.

In my role, I consistently received excellent client feedback, and I have
developed valuable skills in using Jira, as well as experience in both
testing my own work and conducting peer reviews.

Account Receivable Manager at Pharmbills Company
April 2022 — August 2022
• Managed accounts receivable and ensured timely payments from
customers.

• Resolved account discrepancies and reconciled accounts.

• Prepared financial reports and presented them to management.

In my role, I acquired extensive experience in invoicing and developed
strong expertise in billing procedures.

Education
Bachelor's degree in Management and Master's degree in Tourism
Management, O.M.Beketov National University of Urban Economy,
Kharkiv
September 2017 — September 2022