Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/10231834/

Work experience

Project & Process Manager

from 05.2024 to now (2 years 7 months)
Lalafo - AI powered C2C marketplace, Київ (IT)

Lead the operations of a six-person analytics team (5 process analysts, 1 BI analyst) and design and automate cross-functional processes across the company's business process categories.

• Designed and implemented the team's operating framework (roles, planning cadence, capacity allocation, Kanban flow, Definition of Done): 80% of tasks are now delivered within 14 days instead of 62.
• Redesigned anomaly management across business processes (process and RCA methodology, training, one-problem-one-thread communication): root cause analyses produced 448 preventive actions, 187 already implemented.
• Built n8n automations connecting Teams, Jira, GitLab, SharePoint and an AI agent: automated anomaly registration (from ~42 to ~260 anomalies a month) and AI-assisted investigation (490 alerts in the first two months).
• Automated the full alert flow: Teams alert → Jira ticket → assigned owner → AI first-pass investigation → report back in the original discussion.
• Built an AI orchestrator in Claude that runs the team's weekly performance review in Jira and Confluence.
• Use Claude Code, Codex and ChatGPT daily to design workflow logic, troubleshoot automations and prepare documentation.

Project Manager in Operations

from 08.2021 to 05.2024 (2 years 10 months)
TECHIIA, Київ (IT)

Delivered internal projects and implemented operational processes, combining project coordination, BPMN modeling and the development of policies and procedures.

• Led internal projects end to end: defined needs, set up working groups, built plans and milestones, and tracked progress.
• Modeled operational business processes in BPMN, documented them and implemented them across the company.
• Developed and implemented internal policies, regulations and instructions.
• Facilitated strategic meetings and tracked follow-up on assigned action items.
• Administered Jira, Confluence and Asana.

Achievements:
• Rolled out Asana as the company-wide task tracking system: tool selection, setup, process design inside the tool, user guide and employee support.
• Designed and automated the company goal-setting process together with HRD, including the goal achievement reward system.
• Introduced the internal regulatory documentation policy and a company library of all regulatory documents (Google Sites + Google Drive).
• Developed a new organizational structure aligned with the updated company strategy.

Business Coordinator/ Executive assistant

from 06.2020 to 07.2021 (1 year 2 months)
ISE, Київ (Фінанси, банки, страхування)

Developed business processes and coordinated internal projects and cross-department communication in a startup environment.

• Served as the link between the CEO and department heads, coordinating internal projects on the CEO's behalf.
• Developed, modeled and implemented business processes for a startup.
• Facilitated company meetings and tracked action items to completion.
• Prepared weekly and monthly company performance reports.
• Negotiated with clients, agencies and partners on behalf of the CEO.

Business assistant

from 11.2018 to 01.2020 (1 year 3 months)
Maestro Ticket System (Kontramarka Україна), Київ (IT)

• Managed communication with clients, agencies, and partners on behalf of the CEO.
• Handled contract and accounting document flow (contracts, invoices, acts, tax invoices).
• Covered the company's recruitment and HR function.
• Coordinated corporate events and team activities.

Talent Acquisition Specialist

from 03.2018 to 11.2018 (9 months)
Arzinger Law Office, Київ (Юриспруденція)

1.Full cycle of staff Recruitment&Adaptation:
- Staff (junior, middle, senior) research through different channels (LinkedIn, databases, job-sites, direct search, references)
- Communication with applicants (telephone interview, personal interview, tests, feedbacks giving etc.)
- Organizational support to candidates and newcomers on all steps of negotiation with Company
- Supervision of adaptation period of newcomers (workplace preparation, induction, consulting)
2.Development of the recruitment policies, procedures, automatization solutions etc.
3.Supervision of work with students, cooperation with Universities, Job Fairs, specialized organizations etc.
4.Market research & analysis – market mapping, salary range, industry activity

Client service representative

from 10.2015 to 02.2018 (2 years 5 months)
Intevalue Services Inc., Дистанційно (Готельно-ресторанний бізнес)

Resolved customer issues for international clients by phone, email, and in person.

Assistant to the CEO

from 10.2011 to 10.2015 (4 years)
Raiffeisen Bank Aval, Вся Україна (Фінанси, банки, страхування)

Apr 2015 - Oct 2015 – Assistant to the CEO
May 2012 - Apr 2015 – Assistant to the Regional Director, Secretary of the Board
Oct 2011 - May 2012 – Office Administrator

Work&Travel program

from 04.2010 to 09.2010 (6 months)
(MI, USA), Mackinaw city (Готельно-ресторанний бізнес)

Apr 2010 - Sep 2010 – Waitress in the Diner, Housekeeper in the Motel
Apr 2009 - Sep 2009 – Housekeeper in the Hotel, Seller in the cookie store, Waitress in the Diner

Education

Kyiv National Economic University named by Vadym Getman

International Economy and Management, Київ
Higher, from 2007 to 2012 (5 years)

(International trade major)
Achievements: Diploma with Honors

Additional education and certificates

Project Manager, Genius.Space

2022

Business Analyst, Genius.Space

2023

PM Hard Skills: Planning, IAMPM

2024

PM Hard Skills: Release, IAMPM

2024

Knowledge and skills

• Business Process Management
• Agile
• Business analysis
• Project Coordination
• BPMN
• Software Development Life Cycle
• Jira
• Confluence
• Asana
• Google Workspace
• Miro
• Slack
• N8n
• Process Automation
• Document workflow automation
• AI Automation
• Claude Code
• Codex
• Написання промптів для ChatGPT
• Team management
• Root Cause Analysis
• Kanban
• MS Teams
• GitLab
• Cross-functional Collaboration
• Управлінські навички
• Ведення переговорів

Language proficiencies

• English — fluent
• Ukrainian — fluent

Additional information

Automation (n8n)
• Built n8n automations connecting Teams, Jira, GitLab, SharePoint and an AI agent; anomaly registration grew from ~42 to ~260 a month with no extra manual effort.
• Kept all communication for each Jira anomaly in one Teams thread, with status changes, comments and investigation updates synced automatically.

AI in daily work
• AI-assisted investigation handled 490 alerts in the first two months.
• Built an AI orchestrator in Claude that runs the team's weekly performance review in Jira and Confluence.

Business processes
• Redesigned anomaly management into a closed loop (detect → root cause → prevent): 448 preventive actions, 187 implemented.
• Designed the team's operating framework: 80% of tasks delivered within 14 days instead of 62.

Looking for a Business Operations Manager or Process / Project Manager role in a product company where I can own cross-functional processes end to end: design, implement, measure and automate them. Hybrid or office in Kyiv.