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Work experience

Retention manager

from 01.2023 to 12.2023 (11 months)
Slottica, Kyiv (Marketing, advertising, and PR)

As a Retention Manager in a casino company, I adeptly managed a portfolio of assigned players as their dedicated account manager. My responsibilities encompassed presenting tailored offers, furnishing comprehensive information about games and websites, and promptly resolving any issues through the creation of tickets. I consistently met daily and monthly targets for calls and First-Time Deposits (FTDs). My role demanded effective communication with players through calls and email, catering to a diverse audience in Asian countries, with proficiency in both Hindi and English.

Education

Tara's shichanko national medical University

Medicine, Kyiv
Unfinished higher, from 2019 to 2025 (6 years)

Knowledge and skills

Language proficiencies

English — fluent