Contact information

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Work experience

Atlassian (Jira, Conflunce) administrator

from 03.2022 to now (3 years 5 months)
IT

Key Offerings:
User Management Excellence: Proficient in granting user permissions and maintaining seamless access.
Automating complex processes inside and between Jira projects (Jira Automation)
Efficient Project Setup: Swift and adept at setting up new projects or spaces from scratch.
Jira Customization: Extensive experience in tailoring Jira projects to your unique needs, including complex workflows, diverse screens, issue security and field schemes, along with customized permission and notification schemes.
JQL Wizardry: Skillful in crafting Jira Query Language (JQL) filters to refine and enhance project management.
Dynamic Dashboard Creation: Proficient in constructing customized dashboards using various filter types to provide actionable insights.
Plugin: Well-versed in various plugins such as Tempo, TimeTracker, AtlasCRM, etc.
Adaptable Administrator: Successfully performed all typical tasks of an Atlassian Administrator, responding to daily requests, troubleshooting, and resolving issues.
Process Enhancement: Proven track record of analyzing user requirements, procedures, and problems to improve existing workflows within the system.
Tech Evaluation: Keeping pace with technology trends, evaluating new technologies beneficial to current and upcoming processes.
Collaborative Team Player: Actively participating in the exchange of ideas and information within the team to drive standardisation and sharing of best practices.
Documentation: Developed and maintained detailed technical and user-facing documentation for different areas.
Coaching and Mentoring: Proven ability to coach and mentor newcomers, providing comprehensive training on tool usage, new functionality, etc.
Risk Analysis: Proficient in risk analysis and implementing change effectively.
Root Cause Analysis: Strong analytical skills in conducting root cause analysis.
Jira Teams Management: Effective management of Jira teams for streamlined collaboration.
Communication Maven: Possesses excellent written and verbal communication skills.
Customer Service Excellence: Strong customer service skills coupled with effective communication abilities.
Pressure-Proven Performance: Proven ability to work effectively under pressure, adapting to constantly changing priorities and deadlines.

Project Manager, Atlassian administrator

from 08.2019 to 12.2020 (1 year 4 months)
NDA, Київ (IT)

Key Offerings:
Efficient Project Setup: Swift and adept at setting up new projects or spaces from scratch.
Jira Customization: Extensive experience in tailoring Jira projects to your unique needs, including complex workflows, diverse screens, issue security and field schemes, along with customized permission and notification schemes.
JQL: Crafting Jira Query Language (JQL) filters to refine and enhance project management.
Dynamic Dashboard Creation: Proficient in constructing customized dashboards using various filter types to provide actionable insights.
Plugin: Well-versed in various plugins such as Tempo, Gantt Chart etc.
Adaptable Administrator: Successfully performed all typical tasks of an Atlassian Administrator, responding to daily requests, troubleshooting, and resolving issues.
Process Enhancement: Proven track record of analyzing user requirements, procedures, and problems to improve existing workflows within the system.

Knowledge and skills

• Неконфліктність
• Лідерство
• Управління командою
• Jira
• Confluence

Language proficiencies

English — above average