Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/10275954/

Work experience

Customer support representative

from 02.2020 to 05.2021 (1 year 4 months)
Beauty Solution, Київ (Краса, фітнес, спорт)

Responding to consumer inquiries by phone, email, or chat as soon as possible.
Resolving client complaints and difficulties urgently.
Providing accurate product/service and company policy information.
In all contacts, maintain a high level of professionalism and sensitivity.
Accurate documentation and maintenance of records of customer interactions and solutions for future reference.
Achieving high levels of client satisfaction through individualized services and product delivery.

Education

Polytechnic university

Engineering, Lviv
Higher, from 2021 to 2026 (5 years)

Lubushi Minor Seminary

Kasama
Secondary, from 2013 to 2017 (4 years)

I completed my junior and senior secondary school from the year 2013 to 2017, obtaining both certificates of completion

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Computer literacy
• Ability to quickly learn new information
• Organizational skills
• Conducting online chats
• Teaching for children and teenagers
• Conducting individual classes
• Online teaching
• High working capacity
• Teaching English
• Teaching for adults
• Conducting group classes
• Conducting educational games
• Planning of educational work
• Responsibility
• Flexibility
• Puncture
• Teamwork
• Communicative method of teaching
• Empathic
• Honesty
• Google Meet
• Creativity
• Ability to work in multitasking mode
• Educability
• Quizlet

Language proficiencies

• English — advanced
• Ukrainian — beginner

References

Kangwa Chilekwa

Kangwa Chilekwa

Executive Director, Action for Nature

Additional information

A diligent and detail-oriented professional with excellent communication, problem-solving, and interpersonal skills, I am dedicated to making a positive impact on people's lives. With a diverse range of skills and knowledge, including experience as a Call Centre Agent/Dispatcher, I am well-equipped to deliver outstanding service to customers while maintaining organization and attention to detail. Seeking an opportunity to contribute my unique skills and experience to an organization that values excellence,innovation, and a commitment to making a positive impact on society.