Moses

‭Moses Tijjani‬
‭Customer Support Specialist‬
‭ ull-time.‬
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‭Age: 23 years‬
‭ ity of Residence: Remote‬
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‭Ready to Work: Remote‬
‭Contact Information‬
‭Phone Number: [open contact info](look above in the "contact info" section)‬
‭Email Address: [open contact info](look above in the "contact info" section)‬

‭Professional Summary‬

‭ esults-driven and detail-oriented Customer Support Specialist with a proven track‬
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‭record in providing exceptional service. Adept at leveraging strong communication,‬
‭teamwork, and leadership skills to enhance customer satisfaction. Highly organized and‬
‭self-motivated, comfortable working independently or collaboratively in dynamic‬
‭environments.‬

‭Work Experience‬
‭ ustomer Experience Manager‬
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‭From 11.2022 to Present (1 year and counting)‬

‭InnovateTech Solutions, Remote (Technology and Software)‬

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● ‭ eading customer service initiatives to optimize client satisfaction.‬
‭●‬ ‭Developing and implementing innovative customer service policies and‬
‭procedures.‬
‭●‬ ‭Conducting ongoing training sessions to keep the team abreast of the latest‬
‭products and services.‬
‭●‬ ‭Analyzing customer feedback and providing strategic insights to enhance the‬
‭overall experience.‬

‭ perations Coordinator‬
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‭From 06.2021 to 10.2022 (1 year 4 months)‬

‭HealthGen Solutions, Remote (Health and Wellness)‬

‭‬ C
● ‭ oordinating operational activities to ensure seamless service delivery.‬
‭●‬ ‭Implementing efficient booking systems for appointments and reservations.‬
 ‭●‬ C ‭ ollaborating with cross-functional teams to streamline communication and‬
‭enhance overall productivity.‬
‭●‬ ‭Conducting market research to stay informed about industry trends and best‬
‭practices.‬

‭ echnical Support Specialist‬
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‭From 03.2019 to 05.2021 (2 years 2 months)‬

‭TechWiz Innovations, Remote (Information Technology)‬

‭●‬ R ‭ esolving technical issues and providing prompt solutions to customers via‬
‭phone, email, and live chat.‬
‭●‬ ‭Offering insights and suggestions to improve product usability and customer‬
‭experience.‬
‭●‬ ‭Maintaining accurate and up-to-date customer records in compliance with data‬
‭protection policies.‬
‭●‬ ‭Collaborating with the development team to address recurring technical‬
‭challenges.‬

‭ ducation‬
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‭Ivan Franko National University of Lviv‬
‭BA Literature, Lviv‬

‭Graduated in 2021‬

‭ aras Shevchenko National University of Kyiv‬
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‭Computer Science, Kharkiv‬

‭Graduated in 2019‬

‭ dditional Education and Certificates‬
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‭Customer Service Excellence Program‬
‭3 months‬
‭Advanced Data Analytics‬
‭4 months‬
‭Strategic Business Communication‬
‭2 months‬
‭Certified Project Management Professional‬
‭6 months‬
‭Artificial Intelligence Applications‬
‭3 months‬

‭Skills and Proficiencies‬

‭ S Word, MS PowerPoint, MS Excel, MS Office, Internet User, Canva, CRM, Email, Trello,‬
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‭Skype, Technical Support, Social Media Management, Zoom, Google Workspace,‬
‭Google, Asana, MS Project, Basecamp, Management Skills, Virtualization, Data Analysis,‬
‭Advanced Technical Troubleshooting, Project Coordination, Market Research, Problem‬
‭Solving.‬

‭Language Proficiencies‬
‭●‬ ‭English ─ Fluent‬
‭●‬ ‭Ukrainian ─ Intermediate‬

‭Additional Information‬

‭ reetings! I am a dynamic and forward-thinking Customer Support Specialist with a‬
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‭passion for problem-solving and collaboration. Eager to contribute my skills and‬
‭knowledge to an innovative company, I believe my proactive approach and dedication to‬
‭excellence make me a valuable asset.‬

I‭ am excited about the opportunity to discuss how my expertise can contribute to the‬
‭success of your organization. Looking forward to the possibility of joining your team‬
‭and making a meaningful impact.‬