Lesia

LESIA
SENIV
Customer Relationship Manager

About Me LAST WORK EXPERIENCE
Highly disciplined and structured professional
with a strategic mindset and an exceptional International Client & Support
talent for а client communication. I excel in
high-pressure environments that require
Specialist (Dubai Employment
emotional intelligence and rapid, diplomatic Agency (2025 -July 2026)
problem-solving. A focused and resilient team
player with strong analytical thinking, dedicated Managed the full-cycle international customer journey
to bringing premium standards and operational and onboarding processes.
excellence to customer service
Conducted high-level business negotiations with
international partner agencies.
[open contact info](look above in the "contact info" section)
Provided visa support, documentation control, and
continuous client care.
senivlesiastepanivna@gmail,com
Senior Administrator
Art Deco Central Rooms (2021-2024)
Lviv, Ukraine
Managing the administrators' team
Ensuring compliance with instructions
Communicating with guests and handling complaints
Providing necessary resources
Documentation verification and control
Managing social media accounts

LANGUAGE EDUCATION

English (B2) Uzhhorod National University
Educational program: English language and
Polish (B2) Literature; Professional qualification: Master in
Education. Teacher of English language and
German( basic) literature, Teacher of the world literature. Lecturer

SKILLS CUSTOMER SUCCESS PRACTICE

Management Skills
International Customer Journey Management &
High-Speed Touch
Candidate Onboarding • B2B/B2C Relationship
Typing Management & Strategic Communication
Key Account Hotel Operations Administration & Reception Team
Management Leadership • Documentation Control, Visa Support &
Contractual Compliance
Rapid Knowledge
Content Creation, Digital Marketing & Brand Promotion
Acquisition Strategies
Digital Marketing &
Content Creation
Resilient Team Player